Clerical Coordinator - Imaging

We are looking for an enthusiastic, motivated and adaptable individual with experience in clerical and administration duties.

You will provide a comprehensive and efficient reception and, examinations booking service to patients attending the Imaging Department. You will respond to and deal with a variety of often complex requests in a timely manner, whether by telephone, fax or in person.You will be expected to work independently and manage and prioritise their workload, liaising closely with the wider administration team in the Department.

You will be joining an exceptional team who have shared values and consistently strive to provide high quality patient care. We work collaboratively with other multidisciplinary teams to improve our service, as well as supporting staff to develop their skills and confidence within the department.

Main duties of the job

• Perform administrative tasks according to Trust, Departmental and statutory regulations.
• Provide a high standard of patient care within the Imaging Department.
• To communicate effectively in order to ensure the smooth running of the service.
• To supervise junior staff within the Imaging department.
• To demonstrate a commitment to the Directorate and Trust Objectives.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Environmental sustainabilityClimate change and poor air quality is a health emergency that harms people's health and wellbeing and widens health inequalities. The Trust is also committed to reducing its impact on the environment by reducing our greenhouse gas emissions to Net Zero by 2045. All our employees have a role to play, and we have an active green network that supports staff to act in ways that ensures that our services are efficient, sustainable and reduce our impact on the environment

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Person Specification

• A Level, NVQ 3 or equivalent experience
• Formal Customer Care Training or willingness to undertake

Experience

• General clerical experience including filing
• Knowledge of hospital CERNER patient administration system
• Knowledge of medical terminology
• Experience of having working relationships with clinicians, GPs, managers, consultants and other clinical staff.
• Prior experience of working in a healthcare environment Experience of using a Radiology Information System (RIS)
• Knowledge of NHS waiting and booking targets

Skills/knowledge/ abilities

• Good keyboard and IT skills
• Ability to manage difficult situations
• Ability to input and retrieve data accurately on a computerised system
• Ability to work within a team as well as independently with a professional approach towards work and colleagues
• Proficient use of Microsoft Office (Word & Outlook)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.