Cleaning Team Leader

Position Details

• Position: Cleaning Team Leader
• Contract: Permanent
• Location: Birmingham, B4 7BD
• Hours of work: 40
• Working Pattern: Monday - Friday 06:00 - 14:00
• Hourly Rate: £14.23

Do you enjoy leading a team and delivering excellent customer service? As a Cleaning Supervisor with ISS UK, you will play a key role in delivering a world class housekeeping service, ensuring the highest standards of quality and consistency for our customers and colleagues.

Location

Birmingham City University has numerous sites across Birmingham. This role may cover any of these locations, so flexibility to work across different sites within the Birmingham area is essential.

Responsibilities

• Plan, organise, and coordinate cleaning operations to meet financial and performance targets
• Lead by example with a passion for customer service and strong, inspiring leadership
• Set and maintain high standards for yourself and your team
• Create and manage cleaning schedules for your team
• Deliver an exceptional level of cleaning service within your area of responsibility
• Carry out general cleaning duties, including offices, meeting rooms, toilets, showers, vacuuming, and mopping
• Use all cleaning chemicals and equipment safely and correctly
• Maintain a safe working environment in line with Health & Safety regulations and company standards
• Report any hazards, near misses, or safety concerns promptly to your manager

Qualifications

• Excellent customer service skills
• Reliable, hardworking, and professional in approach
• A team player who works well with colleagues and customers
• Able to communicate politely and effectively with all site users
• Strong attention to detail, maintaining exceptional cleaning standards
• Able to work effectively on your own initiative
• Strong leadership skills
• Relevant experience in cleaning and supervising cleaning operations
• Full Manual Driving licence (preferable)

About ISS

The Company ISS is a world leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

EEO Statement

ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (including race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

Additional Information

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).