Cleaning Supervisor

At Mitie we bring out the best in places. Unlocking their potential so that everyone looks forward to using them and can do their best work in them. From offices and shopping centres to hospitals and airports, we create better places for the communities we serve to thrive.

We're looking for a Cleaning Supervisor who will deliver excellent service standards, while meeting SLA agreements and managing a cleaning team across multiple client sites.

Contract: Permanent
Hours: Mondays and Fridays 15:45-18:45 / Tuesdays, Wednesdays and Thursdays 16:15-19:15 (Please note that these hours may be changing to 16:45-19:45 but will be discussed at Interview Stage
Pay: £13.22 per hour
Location: Granite House, Leicester LE7 1PL

Role Responsibilities:

• Manage a cleaning team, including recruitment, training, and development
• Deliver routine planned and periodic cleaning to a high standard
• Ensure staff follow task schedules and Health & Safety procedures
• Monitor cleanliness standards, distribute uniforms, and manage stock levels
• Handle issues professionally and escalates to line manager when needed
• Offer a first-class service to their dedicated functional area, dedicating attendance on the floor, monitoring and mentoring their team as required.
• Work closely with their teams and work effectively and efficiently in accordance with contract
• Deliver to the agreed services within the budget allocated to their role and to the standard required
• Develop relationships with the onsite team and collaborate with other stakeholders to execute their role
• Follow the Company's QHSE procedures and ensure teams are working within correct QHSE guidelines
• Bring to the attention of the line manager any apparent deficiencies in systems of work or equipment provided that pose danger or risks to health and safety
• Ensure staff complaints are dealt with promptly and appropriately, escalating as necessary
• Resolve any operational issues and escalates to appropriate persons as required
• Act as quality control, ensuring customer satisfaction through training employees properly and adhering to company policy
• Supervise, encourage and support their teams, ensuring company standards are met. Directing their teams through their daily routines and interact with customers ensuring they have an exceptional experience
• Conduct meaningful briefings with their team providing line management and direction to fulfil their areas goals & objectives
• Follow Cleaning schedule for cleaning duties allocated to you
• Be flexible with duties and hours to suit the needs of the business

You will work closely with the Facilities Manager and support with the below where required

• Implementation of controls and measures to ensure all service levels are achieved across all areas
• Ensure all local client guidelines regarding operation, health and safety and other business areas are followed by Team members always
• Management of absence for the service ensuring return to work interviews are being completed, absence levels are tracked, and the absence management process is being followed
• Ensure that contractual operational hours are achieved across all areas of responsibility always
• Ensure specified lines of communication are followed, with attention to escalation and problem reporting
• Ensure effective methods of managing holiday bookings, ensuring all entitlement is booked by all staff, and operational cover is maintained
• Responsible for ensuring there are adequate staffing levels across the department in-line with contract specification and demand
• Plan, allocate and evaluate work carried out by individuals, teams and self & provide and organise information for action
• Ensure that all colleagues are trained in accordance with company requirements
• Communicate in an engaging way and motivating messages are conveyed across all teams.
• Effectively resources the team in line with business requirements
• Manage performance management for their team, ensuring there are mireviews completed
• Ensure that engagement action plans are brought to & kept alive across the entire team, creating a positive environment that contributes to making Mitie a great place to work
• Utilise the internal HR systems, people support services to support them in their roles
• Coach & develop their teams to be the best they can be
• Bring to life the Mitie values daily ensuring they & their teams demonstrate the exceptional everyday
• Undertake additional duties as required to fulfil requirements needed by the contract

What we're looking for:

• Previous supervisory and cleaning experience
• Strong communication skills and professional attitude
• Ability to work independently and to a schedule
• Reliable, hardworking, and committed to service excellence
• Willingness to support continuous improvement in service delivery

What we offer you:

• 20 days Holiday entitlement plus UK Bank Holidays and pension contributions
• Discounts through MiDeals with over 850 high street retailers
• Access to a virtual GP and financial wellbeing support via Salary Finance
• Flexible benefits platform, Choices, to customise your benefits
• Recognition through Mitie Stars, with monthly and annual cash prizes