Claims Specialist

Country: United Kingdom of Great Britain and Northern Ireland

Creation Date: 21-Jul-2025

Employment Type: Permanent, Full time

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Description & Requirements

Role Title: FINPRO Claims Specialist

Department: Claims

Team: FINPRO

Location: London

Type: Permanent

About the Role

• Help achieve our vision of being a leading provider of commercial claims solutions by delivering a first-class claims handling service.
• Handle and resolve claims efficiently and fairly, following the Claims Charter/Code of Conduct and Claims Process Guidelines.
• Work closely with FINPRO Claims Managers, the Head of FINPRO Claims, and Head of Third Party Claims to meet corporate goals while promoting LSM's core values. The role requires strong technical knowledge, a flexible approach, and sound claims handling judgment across all FINPRO lines (Cyber, PI, FI, and D&O) to ensure excellent customer service.

About the Department & Team

Liberty Specialty Markets Claims department manages claims from notification to conclusion, including analysis of new notifications, coverage, liability, quantum, reserves, and payments.

Key Responsibilities

• Proactively handle a range of FINPRO claims from initial advice to closure, investigating coverage, liability, quantum, and strategy.
• Follow claims reserving philosophy and standards, referring to relevant stakeholders as needed.
• Liaise with policyholders, brokers, co-insurers, actuaries, and underwriters throughout the claim's lifecycle.
• Ensure compliance with best practices, service standards, and communication protocols through reporting and audits.
• Manage external lawyers and adjusters according to approved panels.
• Collaborate with underwriters and business development managers to promote good practices and client relationships.
• Maintain accurate file records and promote the LSM Claims Charter and Code of Conduct.
• Work with Claims Manager and Head of FINPRO as required.
• Comply with regulatory requirements and demonstrate behaviors aligned with Conduct Risk Policy, Liberty Values, and other compliance standards.

Skills and Experience

• Degree, GCSE A levels, ACII qualification, or working towards it.
• Knowledge of claims handling concepts, practices, and procedures, including coverage, product lines, and IT.
• Understanding of law and insurance regulations across jurisdictions.
• Effective communication and interaction with brokers and internal teams.
• Excellent verbal, written, and organizational skills.
• Negotiation, analytical, and decision-making skills.
• Adaptability to changing environments and tasks.
• Ability to assess claim complexity based on prescribed rules.

About Liberty Specialty Markets (LSM)

Part of Liberty Mutual Insurance Group, LSM offers insurance and reinsurance services globally. Our success relies on our people, guided by the value 'Put People First'. We foster a vibrant, inclusive environment, promote diversity and inclusion, and support work-life balance.

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