Claims Operations Manager

We're looking for a Claims Operations Team Manager to lead a high-performing team and drive exceptional outcomes for our clients. This is more than just a management role, it's an opportunity to shape the future of claims handling at one of the world's leading advisory, broking, and solutions companies. This hybrid role is based in our Ipswich office and offers the opportunity to work closely with colleagues across our global network including London, Mumbai, and other WTW offices as well as with clients, insurers, and other key stakeholders involved in the claims process.

The Role

As a Claims Manager, you'll lead and inspire a team of claims professionals playing a key role in ensuring the delivery of a high-quality claims service to our clients. Your responsibilities will include:

• Manage day-to-day operations, performance, and development of your team.
• Build strong relationships with clients, internal stakeholders, and suppliers.
• Drive continuous improvement through Operational Excellence (OpEx) principles.
• Monitor performance against SLAs and ensure compliance with regulatory standards.
• Support strategic initiatives and business change programmes across Claims Operations.

Qualifications

What you'll bring:

• Strong technical claims knowledge
• Proven leadership in operational or client-facing roles.
• Excellent negotiation and communication skills, with the ability to build relationships with clients, underwriters, and other stakeholders.
• Ability to manage change and drive process improvement
• Excellent analytical and problem-solving skills, with a keen eye for detail.
• Proven ability to manage multiple stakeholders and complex tasks simultaneously.
• A client-first approach, aligned with WTW's values and behaviours.

Why Join Us

At WTW, we believe in empowering our people. You'll have the opportunity to:

• Make a real impact in a global organisation
• Grow your career with tailored development opportunities

What We Offer

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email

Job Info

• Job Identification
• Job Category Claims Administration
• Locations Friars Street, Ipswich, IP1 1TA, GB