Claims Manager

An exciting opportunity has arisen for an experienced Claims Manager to join a well-established and growing claims operation supporting leading insurer clients. This role offers the chance to lead a high-performing team, manage key client relationships.
Working closely with senior leadership, you will oversee a team of Claims Handlers, Senior Claims Handlers and Technical Claims Handlers, ensuring excellent service delivery, strong technical standards, and outstanding client outcomes.
You will be responsible for managing team performance, capacity planning, mentoring and development, while maintaining strong relationships with insurer clients and key stakeholders.
This is an excellent opportunity for someone with strong technical claims expertise and proven leadership experience who is looking to progress their management career within a collaborative and supportive environment.

Key Responsibilities:

• Lead, mentor and develop a team of claims professionals.
• Manage workflow, resources and team capacity to ensure service standards are met.
• Build and maintain strong insurer client relationships.
• Monitor service level agreements (SLAs) and key performance indicators (KPIs).
• Deliver technical coaching, training and support across the team.
• Oversee quality assurance, file audits and delegated authority compliance.
• Identify trends, risks and opportunities for process improvement.
• Produce and review management information and client reporting.
• Chair stakeholder meetings and provide strategic account support.
• Promote a culture of excellence, collaboration and continuous improvement.

To be Successful:
We're looking for an experienced claims professional who can combine technical expertise with strong people management skills.
You will have:

• Significant claims handling experience, ideally within professional indemnity or financial lines claims.
• Strong technical claims knowledge and an understanding of relevant legislation and industry practices.
• Previous experience managing or leading a claims team.
• A proven track record of coaching, developing and motivating employees.
• Excellent stakeholder management and client relationship skills.
• Strong commercial awareness and a customer-focused approach.
• Experience improving processes and driving operational efficiencies.
• Exceptional communication and organisational skills.

Benefits:

• Career development within a growing and respected organisation.
• Hybrid and flexible working arrangements.
• Supportive and collaborative team culture.
• Exposure to high-profile insurer clients and complex claims.

If you're a technically strong claims professional with leadership experience and a passion for developing people, we'd love to hear from you. Apply today to find out more.