Claims Manager

Join Our 4th Dimension Claims Team!

We're looking for an experienced Claims Manager to take the wheel of our first party claims teams at 4th Dimension Innovation in Egham, Surrey. As a fast-growing, owner-managed group of five businesses specialising in the motorcycle market - and employing around 550 people - we live by our values of Passion, Integrity, Innovation and Excellence. If you're a confident claims leader who can balance technical rigour with commercial nous and loves building strong insurer relationships, this is your chance to take a senior role to the front of the grid.

Reporting directly to the Head of Claims, you'll own the oversight of all first party teams, act as a key escalation point, and play an instrumental part in driving the strategic direction, operational performance and technical leadership of the department.

Main Duties:

• Own first party insurer contracted services, both internally and externally.
• Provide strategic, operational team leadership - driving performance and engagement across all claims teams.
• Act as a senior point of contact for insurer partners, taking ownership of client relationships with a collaborative, solutions-focused approach.
• Ensure operational excellence through consistent compliance with SLAs, KPIs and FCA frameworks, including Consumer Duty.
• Lead technical governance - overseeing file quality, technical accuracy and adherence to best practice across all service offerings.
• Apply deep knowledge of claims administration, including reserving, validation and QA monitoring.
• Oversee management information and reporting to ensure accuracy throughout.
• Drive team development, working closely with L&D and Compliance to identify training, coaching and mentoring needs across the department.
• Carry out risk and trend analysis - identifying emerging issues and escalating insights to the Head of Claims and insurer clients.
• Prepare and chair meetings, collaborating with teams across the wider business.
• Champion continuous improvement - evaluating and enhancing processes, procedures and workflows to deliver operational efficiencies.

Key Skills:

• Previous Claims Management experience, with the ability to develop and manage several teams at once.
• Extensive technical claims experience within the motor sector.
• Strong understanding of current FCA guidelines and legislation, specifically Consumer Duty within the claims sector.
• A proven track record of building and maintaining insurer and stakeholder relationships.
• Commercially astute, balancing technical rigour with operational efficiency.
• A collaborative, hands on leadership style, comfortable in a fast paced, changing environment.
• Confident interpreting MI to improve team performance and identify process changes.
• Strong analytical skills with a keen eye for detail, and the ability to make complex issues simple.
• Deep seated knowledge of claims structures and processes.

Bonus Points For:

• A CII qualification (preferred).
• A genuine passion for the motorcycle and automotive world.

Please note: This is an FCA Approved Person role, so the successful candidate will need to be approved by the FCA.

The Essentials:

• Hours: Monday to Friday
• Hours: 37.5 hour week, between 8am and 5:30pm
• Salary: £50,000 to £60,000
• Location: Hybrid, based in Egham, Surrey
• Contract: Full time
• Perks: Competitive company benefits, training & development opportunities, and a value led, supportive team culture