Claims Manager

Claims Manager (12-month fixed-term contract)

Join Gallagher Bassett as a Claims Manager on a 12-month fixed-term contract. You will lead a corporate client motor recovery team to deliver exceptional service in Northamptonshire. This role offers an exciting opportunity to refine processes, guide and develop a talented team, and foster strong, lasting client relationships.

How you'll make an impact

In this role, you'll take ownership of the day to day management of a corporate client motor recovery team to deliver exceptional client service and achieve key targets.

• Lead and mentor a team of claims handlers, ensuring they meet client service level agreements and key performance indicators.
• Act as the key link between claims handlers and the management teams, ensuring smooth communication and alignment.
• Oversee documentation of recovery procedures and prepare for client service reviews.
• Monitor team performance, provide training, and address any issues in a fair and timely manner.
• Manage high-profile or contentious cases, ensuring quality standards are met and client outcomes are optimised.
• Support financial targets by controlling the claim lifecycle and assisting with aged debt recovery.

About you

• Experience in motor claims handling within a legal, insurance, or claims management environment, including pre litigated claims.
• Team management and people responsibility experience within a similar setting.
• Proven experience working directly with clients, including hosting client meetings.
• Strong leadership skills, with the ability to motivate and guide a team to high performance.
• Excellent organisational skills, attention to detail, and ability to meet deadlines.
• A proactive and pragmatic approach, with critical thinking and problem solving skills.
• Outstanding communication skills, with ability to build credibility and maintain strong relationships with clients and stakeholders.
• Flexible and adaptable mindset, willing to accommodate unexpected situations.
• Eligible to work in the UK.

Compensation and benefits

On top of a competitive salary and exciting career opportunities, we offer a wide range of benefits.

Minimum core benefits you'll receive, with potential improvements at higher job levels:

• Minimum of 25 days holiday, plus bank holidays, and the option to buy extra days.
• Defined contribution pension scheme, with Gallagher contributions.
• Life insurance paying 4 the basic annual salary, top up to 10 .
• Income protection covering up to 50% of annual income, with top up options.
• Health cash plan or private medical insurance.

Other benefits include:

• Three fully paid volunteering days per year.
• Employee Stock Purchase plan at a discount.
• Share incentive plan, HMRC approved.
• Critical illness cover.
• Discounted gym membership with national network.
• Season ticket loan.
• Discounted voucher portal for savings on shopping and purchases.
• Emergency backup family care.
• And many more

Equal Employment Opportunity

We value inclusion and diversity. Inclusion and diversity (I&D) is core to our business and embedded in our culture. We embrace diverse identities, experiences, and talents. Gallagher is Disability Confident and committed to an inclusive and accessible recruitment process, providing reasonable adjustments where needed. Gallagher is a Living Wage employer, committed to diversity and opportunity for all, and opposes discrimination on the basis of gender, marital status, race, ethnicity, disability, and other protected characteristics. Equal employment opportunity will be extended in all aspects of the employer employee relationship, including recruitment, hiring, training, promotion, and termination. Gallagher will make reasonable accommodations for disabilities unless undue hardship is imposed.