Claims Handler

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership-and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

Overview

We are looking for a Claims Handler to join our Motor team in Tamworth on a 9 month Fixed Term Contract. This is an excellent opportunity for someone looking to gain valuable experience within the insurance industry while developing skills in claims management, customer service and stakeholder communication.

As part of a supportive and collaborative team, you will be responsible for handling motor claims from first notification through to resolution, ensuring customers receive a professional and efficient service throughout the process. This role would suit someone with previous customer service, contact centre, complaints handling or office based experience who enjoys working in a fast paced environment, managing a varied workload and speaking with customers over the phone.

Working Monday - Friday, 8am - 5pm, this role offers the chance to build highly transferable skills, gain industry exposure and develop valuable experience within a leading organisation.

How you'll make an impact

• Act as the first point of contact for customers reporting motor claims.
• Accurately capture and record claim information on internal systems.
• Manage claims through the claims lifecycle, ensuring timely progression and resolution.
• Handle inbound and outbound telephone calls with customers and other stakeholders.
• Provide regular updates and guidance to customers throughout the claims process.
• Liaise with internal teams, insurers, suppliers and repairers to progress claims efficiently.
• Manage difficult or sensitive conversations with professionalism and empathy.
• Ensure all claims are handled in accordance with company procedures and regulatory requirements.
• Prioritise workload effectively to meet individual and team objectives.
• Maintain accurate records and documentation throughout the claims journey.
• Support colleagues and contribute positively to a team focused environment.
• Deliver excellent customer service at all times.

About You

Requirements:

• Previous experience in a customer service, contact centre, complaints handling, administration or office based environment.
• Strong verbal and written communication skills.
• Confident using computer systems and learning new processes.
• Ability to manage a busy workload and complete tasks accurately.
• Comfortable speaking with customers on the telephone.
• Strong organisational skills and attention to detail.
• A proactive attitude with a willingness to learn and develop.
• Ability to work both independently and as part of a team.

Preferred:

• Previous experience within insurance, financial services or another regulated environment.
• Experience handling customer complaints or difficult conversations.
• Experience working to service standards, targets or deadlines.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you're in a job share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)