Claims Handler - Insurance

• Claims Handler - Insurance
• Leading UK Legal Firm
• Salary up to £40,000
• 2 days on site in Leeds (city centre)

Client Details

Our clients is a highly respected Legal Firm who support businesses across the UK. With multiple offices across the country, this role will join the team in Leeds and will be on site 2 days per week

Description

• Manage insurance claims from first notification through to settlement, ensuring a professional and efficient customer experience.
• Assess claim validity by reviewing policy coverage, terms, conditions, and supporting documentation.
• Investigate claims by gathering evidence, obtaining statements, reviewing reports, and liaising with relevant parties.
• Ensure all claims are handled in accordance with company procedures, regulatory requirements, and service level agreements.
• Accurately record claim information and maintain up-to-date case notes within claims management systems
• Identify potentially fraudulent claims and escalate concerns in line with fraud prevention procedures.
• Instruct and manage external suppliers, including repairers, engineers, medical experts, and loss adjusters where required.
• Meet individual productivity, quality, and customer service targets.
• Handle customer complaints and complex claim queries, seeking resolution in a timely manner.
• Provide guidance and support to colleagues on claims processes, policy interpretation, and best practices where appropriate.
• Contribute to continuous improvement initiatives to enhance claims processes, customer satisfaction, and operational efficiency.

Profile

• Prior experience managing insurance claims
• Experience of working within delegated authority arrangements or insurer panel environments
• Knowledge of commercial insurance products, liability claims or management liability insurance.
• Experience managing multiple claims within service level deadlines
• Experience communicating with insurers, brokers and clients

Job Offer

• Join a highly respected legal firm
• Salary up to £40,000
• Hybrid working - 2 days on site in Leeds
• Modern city centre office environment