Claims Fraud Investigator - First Party

Job Title

Claims Fraud Investigator - First Party

Location

Bexhill or Leicester (Hybrid)

Role Overview

Work within our award winning Fraud team at Hastings Direct to protect customers from fraud by investigating claims and ensuring we remain competitive.

Responsibilities

• Screen first party high risk claims (theft, fire, single impact, malicious damage) and all referrals from claims teams.
• Screen incoming theft and arson claims against known fraud indicators and risk factors, identifying cases that warrant deeper investigation.
• Conduct telephone interviews of claimants, using specialist cognitive interviewing and conversation management techniques to assess risk and identify inconsistencies.
• Provide focused instructions and liaise with investigative suppliers (field investigators, engineers, forensic specialists) as needed.
• Manage a claims caseload in line with service levels, maintaining file discipline, accurate reserves, and an effective diary system to ensure timely case reviews.
• Utilise desktop tools, internet checks, and databases to profile claimants and direct investigations.

Qualifications

• Claims handling experience (motor claims) with a solid understanding of fraud.
• Excellent attention to detail - ability to spot inconsistencies across documents and evidence.
• Strong problem solving skills combined with effective communication abilities.

Benefits

• Competitive salary and an annual 4Cs performance bonus.
• Flexible hybrid working arrangement.
• Financial wellbeing package including life assurance, income protection, matched pension contributions up to 10%, discounts, cashback, and access to wellbeing support.
• 25 days annual leave plus bank holidays, with the option to buy or sell a week.
• Health care cash back plans, dental plans, discounted health assessments, cycle to work and tech schemes, and free onsite facilities.
• Social events and workplace wellbeing programmes.

Equal Opportunities

Hastings Group is an equal opportunities employer that treats people fairly. Applications are welcomed from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, marital or family status. A thorough referencing process, including credit and criminal record checks, is part of the recruitment.