Claims Executive - Commercial & Schemes

Overview

As a Claims Executive, you will take ownership of claims from notification through to settlement, ensuring clients receive expert guidance and support throughout the process.

Responsibilities

• Manage a portfolio of claims, including larger, more complex and contentious cases.
• Investigate, evaluate and negotiate claims to achieve the best possible outcomes for clients.
• Provide expert advice on policy coverage and claims procedures.
• Build strong relationships with clients, insurers, loss adjusters, legal representatives and other key stakeholders.
• Attend client sites following significant losses to understand the circumstances and help develop robust claims strategies.
• Analyse claims data and trends to identify opportunities for continuous improvement and risk mitigation.
• Prepare reports and management information, including key performance indicators.
• Support and mentor junior colleagues, sharing expertise and promoting best practice across the team.
• Act as an ambassador for the claims function, demonstrating the value claims excellence brings to clients and the business.

Knowledge

• Strong understanding of commercial insurance policies, coverage types and claims procedures (essential).
• Previous insurance brokerage experience (essential).
• Strong client relationship management experience (essential).
• Understanding of insurance principles, legal concepts and relevant regulatory frameworks.

Skills

• Confident, resilient and comfortable handling complex or challenging claims (essential).
• Excellent analytical, problem solving and decision making skills (essential).
• Outstanding communication, negotiation and relationship building skills (essential).
• Experience coaching, mentoring and supporting the development of junior team members (essential).
• A customer focused approach with the ability to provide reassurance and support during difficult situations (essential).
• Ability to work independently, manage competing priorities and meet deadlines in a fast paced environment.
• Strong stakeholder management skills with the ability to collaborate effectively across a wide range of audiences.

Qualifications

• GCSE Maths and English (or equivalent).
• A Levels (desirable).
• CII and/or CILA qualifications (desirable).
• BDMA Certificate (desirable).

Benefits and Adjustments

• Flexibility: hybrid working 2-3 days per week.
• Reasonable adjustments are available to support diverse needs.
• Opportunities for career progression and professional development.
• Participation in a supportive, collaborative culture focused on diversity and inclusion.