Claims Advisor Property Damage

Third Party Property Damage (TPPD) Handler

As a Claims Advisor, you will play a crucial role in investigating and resolving third party property damage claims, ensuring fair settlements while maintaining excellent customer service.

Key Information

Working Hours/Shift Patterns: 37.5 hours per week, Monday to Friday 09:00 - 17:30.

Location: Leicester office, city centre.

Salary: £28,800 plus benefits.

Responsibilities

• Manage inbound and outbound calls, guiding customers through liability queries with professionalism, clarity, and care.
• Liaise with external parties-claimants, solicitors, and other insurers-to negotiate and settle claims.
• Analyse policy documentation to determine coverage and applicability.
• Evaluate liability and quantum to determine accurate settlement amounts.
• Manage a caseload of claims while ensuring adherence to company guidelines and regulatory standards.
• Collaborate with internal teams to gather insights and share knowledge for continuous improvement.
• Keep accurate and up to date records of claims activities using the company's systems.
• Overcome customer objections and drive a positive resolution through excellent communication skills (questioning and listening).
• Use computer systems to record, track, and manage liability cases with accuracy and efficiency.

Qualifications & Skills

• Great communication skills: clear and confident phone manner, ability to write professional emails and letters.
• Time management: managing multiple claims and deadlines effectively.
• Problem solving skills: assess claims and resolve issues efficiently.
• Organisation skills: keeping claims up to date and managing workload efficiently.
• Adaptability: handling changes in procedures or systems smoothly.
• Negotiation skills: resolve disputes and achieve settlements effectively.
• Empathy & active listening skills: handle sensitive conversations with customers who may be distressed.

Benefits

• Up to 5% annual discretionary bonus.
• Hybrid working (one day per week in the office, with the option to work more).
• A fantastic open plan modern office with relaxed, friendly & diverse working environment.
• On site restaurant "Harrys" with a wide range of breakfast and lunch options and on site Costa coffee.
• 25 days holiday and bank holidays equivalent (plus the option to buy or sell up to 5 days).
• Pension match up to 10% of salary.
• Life insurance (four times base salary).
• Discounted Hasting Direct products.
• Discounts & cashback with well known retailers.
• Tech scheme, cycle to work, health assessments, and skin check upon completion of probation.
• Refer a friend scheme - earn £500 for every friend referred.
• Brand new Microsoft Surface laptop and all necessary technology provided.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. We have a thorough referencing process, which includes credit and criminal record checks. At Hastings Direct we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the assessment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.