Claims Advisor

We are Arc Legal and we're a specialist provider of ancillary insurance products. Part of the global ANV group, we have more than 20 years of experience and as experts in our field, we are obsessed with delivering high quality 'bespoke' products and excellent customer service.

We are looking for a Claims Advisor to join our team, based out of our Cardiff office on a hybrid basis.

You'll be responsible for assessing and progressing legal expenses claims while supporting customers throughout the process. This includes:

• Reviewing and assessing new legal expenses claims
• Determining whether claims fall within policy coverage
• Liaising with solicitors to monitor claim progress
• Providing clear, supportive customer updates by phone and email
• Managing and progressing your own caseload
• Ensuring claims are handled efficiently and fairly

Whether you're a recent graduate (law degree or otherwise), currently in a trainee or junior role, or have experience in claims, insurance, or customer service, if you bring strong communication skills and resilience, we'd love to hear from you.