Claims Advisor

Claims Advisor

Chester

£25,500

At Complete Vehicle Support, we are a specialist accident and repair management business. When vehicles are out of action, we step in to provide replacements, ensuring our customers maintain their independence and mobility.

We are currently seeking a Claims Advisor to join us during an exciting phase of growth. In this role, you will be a key point of contact for our customers, collaborating with motor manufacturers and third-party claims administrators to ensure high-quality, prompt repairs.

What will you be doing?

Each day you'll be working across the repair management lifecycle, dealing with car body repairers, insurers, and broker clients, as well as updating customers on the phone and via email on the status of their repair. This is a fast-paced role, and we're looking for applicants who are up for a challenge!

Key Responsibilities

• Work closely with fleet work providers, clients, and repairers to ensure timely and efficient repairs.
• Research and select suitable repairers from CVS' vast repair network based on specific customer needs.
• Update and maintain a bespoke case management system with detailed progress reports.
• Liaise with insurers and engineers to address liability queries and recover costs.
• Provide excellent customer service through effective communication and problem-solving.
• Adhere to strict service level agreements and timelines.

We are seeking someone with experience handling a high volume of calls, ideally within the motor industry in some capacity, who is hoping to broaden their expertise by dealing with a wider range of enquiries. Ambition and new ideas are always encouraged!

What we offer you

As an Investors in People GOLD standard employer and a member of the Inclusive Employers Group, we invest in your development and provide the latest technology, support, and knowledge to help you deliver excellent service to our customers.

• 25 days of Holiday, no working on Bank Holidays, plus your birthday off
• Hybrid working after 3 months of probation
• Dedicated healthcare plan via Medicash including optical, dentistry and physiotherapy
• Summer and Christmas company events
• Enhanced Paternity and Maternity leave
• Health and Wellbeing programme
• Life insurance
• Retail Cashback Scheme
• Service Reward Scheme
• Cycle to Work Scheme

Please apply today with your latest CV, and a member of our recruitment team will be in touch!

Before you go

For Proximo, having a friendly, diverse, and inclusive atmosphere is crucial to achieving our best-in-class goal. When everyone feels free to be their best selves at work, Proximo thrives. We want our people base to match the variety of our customer base. While we strive to maintain a culture where employees feel appreciated and valued for their individual potential, we celebrate diversity. Our dedication to diversity is authentic, continuously developing, and top-down driven. Proximo takes great satisfaction in being open to everyone. No matter your gender, sexual orientation, disability, race, marital status, ethnicity, religion, or social class, we encourage you to apply. We support diverse workplaces where our employees may always give and display their best selves.

We'd love to hear from you if you need flexibility in time, locations, or ways you do your job. Additionally, we want to make sure you receive help during the application process so you can give it your all. Please indicate on your application form if you need any reasonable adjustments made during the application process.