Claims Advisor - CTP

Take the next step. Be part of something bigger at Suncorp.

Sydney - Inner Suburbs & CBD, Sydney - Outer Suburbs, Central Coast, Newcastle

Are you a customer service superstar with a passion for helping people during their time of need? Are you looking for a meaningful career where you can grow, learn, and make a real difference?

At Suncorp, we are one of Australia and New Zealand's leading insurance providers, supported by a diverse and inclusive workforce that reflects the communities we serve. We're committed to delivering exceptional support to injured customers through CTP (Compulsory Third Party) Personal Injury Claims - and we're looking for dedicated individuals to join our team in Newcastle or Sydney.

As a CTP Claims Advisor, you'll be the trusted support for customers who have been injured in motor vehicle accidents. No two days look the same, and you'll play a pivotal role in guiding customers through their recovery journey with empathy, clarity, and confidence.

This role commences in May.

• Managing the day to day responsibilities of a portfolio of claims, including regular customer contact.
• Liaising with both internal and external stakeholders, including healthcare providers.
• Gathering the right information to make informed, timely decisions.
• Reviewing medical documentation and proactively approving treatment where appropriate.
• Delivering clear, supportive decisions to customers throughout the life of their claim.
• Maintaining strong compliance to meet internal and external audit requirements.

You'll thrive in this role if you bring:

• A proactive mindset with the ability to prioritise tasks independently.
• Strong problem solving and negotiation abilities.
• Exceptional customer service skills and a warm, professional phone manner.
• Confidence using technology and learning new systems quickly.
• Resilience and adaptability in a fast paced, high volume environment.
• Experience in personal insurance or the broader insurance industry is desirable - but not essential.

Join one of Australia's most trusted employers and enjoy a range of benefits designed to support your wellbeing, growth, and success:

• Competitive Annual Salary + Performance Based Incentives
• Generous leave offerings: annual leave, flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay)
• Hybrid working options for better work-life balance
• Staff discounts across 400+ top retailers, plus discounts on Suncorp brands including AAMI, Shannons, and Apia
• Reward & Recognition programs celebrating your achievements
• Professional development with ongoing training, coaching, and clear career pathways
• Community connection: opportunities to participate in charitable initiatives like Spirit to Cure

(Benefits may vary depending on role, level, and location.)

Why This Role Matters

This role enhances our ability to progress motor claims effectively and reduce complaints by providing focused, proactive support. You'll complement existing teams and contribute to a broader uplift in service quality - with impact visible to senior leadership.

Take the next step in your Suncorp career - apply now and help us deliver better outcomes for our customers.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact for a confidential conversation.

Advertised: 24 Mar 2026 AUS Eastern Daylight Time
Applications close: 10 Apr 2026 AUS Eastern Standard Time

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