Civil Enforcement Officer

£25,422 - £29,107 per annum (plus annual Retention and Recruitment allowance £1,040 pa)

Location:

Contract:

Permanent

Working Pattern:

Hours:

37 hours per week. 4 on 4 off rota, including weekends.

DBS Check:

Yes

Closing Date:

13/09/2026 at 23:59

Reference:

BER/26/343494

Join Surrey Heath Borough Council and be part of an organisation who is committed to delivery through meaningful community engagement and excellent customer service. We have a friendly and supportive staff culture with people who want to help make a real difference in our community for everyone that lives and works here. We welcome a culture of innovation and creativity by welcomingnew ideasfrom everyone.

About the Role

We are seeking a strong individual to bring excellent customer service andhigh standardsto our car parking service. Working across the Borough and within a busy operations office, you will help keep our multi-storey and surface car parks running smoothly, providing excellent customer care under sometimes demanding situations and enforcing parking regulations in our car parks.

You will provide direct customer care from our Main Square car park office either by phone,intercomor face to face. Full training will be given on our ICT systems, paymentsystemsand pay stations.You will also be expected to provide information on car park related matters to the public throughout yourrole.

About You

You will be self-confident, have excellent customer facing skills, be practical and presentable, have a current driving license to carry out mobile patrols andhold the relevant qualification(Civil Enforcement Officer Level 2)or be experienced in theknowledge of parking legislation, equipment and enforcement.

Additional Information

We are committed to providing a healthy work life balance for our employees,withhybrid workingand otherflexibleworking arrangements on offer. A laptop and mobile phone will be provided for your role if applicable. We offer agenerous benefits package includinga minimum of170 hours' annual leaverising to 207 hours after 5 years' service, plus Bank Holidays,a generous localgovernmentpensionscheme, free parkingfor all employees and payment of a professional membership fee. As well as subsidised gym membership at our local Places Leisure Centre and great savingsfrom supermarkets, shopping, cycle to work schemes and holidays via the My Staff Shop scheme.

Surrey Heath Borough Council is committed to equality of opportunity in employment and service delivery and welcomes applications from all sectors of the community.

Surrey Heath Borough Council - Working for Equality. We welcome applications from all sections of the community.

Please note: All successful applicants will be subject to pre-employment checks in line with BPSS guidelines, which includes standard identification, referencing and unspent conviction checks. Surrey Heath Borough Council undertakes not to discriminate unfairly against any subject of a disclosure on the basis of conviction or other information revealed.