Citywide Services Operations Manager

You will be contracted to 36 hours per week.

Your working hours will need to be flexible to meet the needs of the service, but will generally fall between 8:00am and 4:00pm, Monday to Friday.

Occasional evening and weekend work may be required.

This is a fixed term contract for 12 months, with the potential to become permanent.

Where will you work?

You will be based at our offices within Turnpike Depot, M50 1EP, however you will be required to work at variable locations as needed.

What you'll do as an Operations Manager?

As an Operations Manager with Citywide Services, you will play a key role in leading our School Catering service and ensuring the delivery of high quality, reliable frontline services across the city.

Working closely with the Operations Manager for Building Cleaning, you'll help shape a service that thousands of children and families rely on every day.

In this role you will take full day to day responsibility for the School Catering service, providing strong operational leadership to ensure safe, high quality and customer focused delivery.

You will oversee staff, budgets, resources and performance, ensuring that targets and KPIs are consistently met.

Working alongside the Service Manager, you will contribute to the development of contracts and service level agreements, helping to grow both new and existing business.

A key part of your role will be maintaining full compliance with health and safety, safeguarding, food safety and allergen regulations.

You will champion continuous improvement, leading operational changes that enhance the service and support the needs of our teams and customers.

You'll also develop strong working relationships with schools, partners, customers and other service areas, and you will have opportunities to lead or contribute to service wide projects, tender preparation, marketing activity and broader operational development.

When required, you will act as deputy to the Service Manager.

What We're Looking For

We are looking for someone with proven experience in managing and supervising frontline operational teams, and a strong track record of delivering high quality catering services against performance targets.

You will bring solid budget management experience, including monitoring, forecasting and planning, along with excellent organisational, analytical and problem solving skills.

The ability to motivate, develop and support teams is essential, as is up to date knowledge of safeguarding, health and safety, food safety and allergen requirements.

You'll also need strong digital confidence, particularly with Microsoft Office and public sector systems, and a commitment to Salford's values.

Relevant qualifications include a supervisory management qualification, City & Guilds 706/1 or NVQ Level 2 Catering for catering roles, and an Advanced Food Hygiene Certificate.

Your Development

We offer a comprehensive learning and development programme, including funded professional leadership qualifications, career planning, support and progression opportunities.

Benefits of Joining Citywide

Working with Citywide is more than a job; you will be welcomed into a friendly environment where your personal and professional development is encouraged.

In addition, we offer a range of resources, rewards and benefits for our colleagues and their families:

• Dynamic work environment
• Competitive compensation
• Full training and full protective uniform supplied
• Opportunities to grow and succeed throughout your career at Citywide, including apprenticeships and a variety of learning and development tools
• Eligibility to join the Greater Manchester Pension Scheme
• Vivup Discounts Scheme, offering great deals 24/7
• Death in Service benefit for colleagues who pass away whilst employed by Salford City Council
• Cycle to Work Scheme to help colleagues reduce their carbon footprint

Next Steps

If you feel like this is the place you belong and you have the skills, experience and behaviours required for this role, we would love to learn more about you.

Once you have read the role profile and submitted your application, the next step in the process is likely to include interviews and a presentation.

When you apply to us, we want to do all we can to support you and set you up for success. Please let us know if you would like us to make any adjustments to our process that would help you.

Contact

For further information or to have an informal chat, please contact Lucy Clarke, Service Manager on .

• Note: This post is subject to a Disclosure and Barring Service (DBS) check and that you will be required to meet the cost of the DBS check (£49). The payment for this will be deducted from your first four months' salary at a rate of £12.38 per month.
• If you do not commence employment for any reason but the DBS has been processed, you will be sent an invoice for the payment of £49.