Cisco Telephony & Video Conferencing Team Lead CGEMJP

Role Title: Cisco Telephony & Video Conferencing Team Lead

Duration: contract to run until 31/12/2027

Location: Stevenage, Hertfordshire. Fully onsite, 5 days per week

Rate: up to £869.40 p/d Umbrella inside IR35

Clearance required: Active SC Clearance and Sole UK National

• Advanced knowledge & Hands on Cisco video conferencing (CMS, Expressways, B2B, MRA)
• Advanced knowledge & Hands on Cisco VC Endpoints different models (Room, SX,personal, EQ , Webex & Board series)
• Advanced knowledge & Hands on room peripherals (room navigators,barco, Displays)
• Advanced knowledge of video codecs & Encryption algorithms
• Advanced knowledge of Cisco Telephony (CUCM, Unity Connection, Jabber, Cisco SBS, TRP)
• Good knowledge of licensing models & certificates.
• Good knowledge of SIP/H323 protocols, security as well as system administration.
• Knowledge of VMware
• CCNP Voice
• Team Management/ People Skills etc

• Resolve Level 2 Telephony / Video Conferencing Oriented Incidents
• Support hardware or application tshooting.
• Respond to customer escalations
• Participate in Telephony / Videoconferencing Projects
• Assist the operations teams on an ad hoc basis.
• Ensure the sanity of the Telephony / Videoconferencing infrastructure.
• Management of the local team and sharing of skills.
• Vendor & L3 escalations when needed.