Christmas Customer Advisor

Overview

The salary for this role is £12.40 per hour. The festive season at Boots is an exciting and important time, and this Christmas Customer Assistant role places you at the heart of the action - greeting customers, offering product and gift advice, and creating memorable experiences that encourage customers to return all year round. This is a temporary contract with potential for a permanent role later depending on local opportunities.

This is a great opportunity whether you are starting your career or have retail or customer service experience and are looking for a fresh challenge.

Responsibilities

• Customer Interaction: Offer thoughtful advice, recommend products and highlight offers to ensure a positive shopping experience and that no one leaves empty-handed.
• Till Operation: Wrap up purchases at the counter or support self-checkout systems with energy and efficiency.
• Stock Management: Keep shelves full so customers can find what they need, especially during the busy season.
• Store Presentation: Ensure the store looks its best at all times.
• Online order support: Assist with deliveries, picking, and packing for online orders as needed while remaining customer-facing.

What you'll need to have

• Available to work Bank Holidays including Black Friday week and weekend, Cyber Monday, Christmas Eve, Boxing Day, and New Year's Day.
• Customer Service Skills: Comfortable approaching customers and providing a personalised experience.
• Operations Ready: Ability to balance customer care with daily shopfloor and operational tasks.
• Tech-Savvy: Ability to learn and use new technology, including handheld devices, tills and self-checkouts.
• Team Player: A collaborative, one-team mindset to help achieve store goals.
• Physical Stamina: Ability to be on your feet, standing, walking and lifting.
• Brand Ambassador: Passion for Boots ethos, products and services.

It would be great if you also have

• Experience in a retail or customer-facing environment
• Familiarity with Boots products and services to help customers

Career development

There are opportunities to continue your career with us, whether you progress within retail or pharmacy, move into store leadership, or join our Support Office. Check out success stories here.

Our benefits

• Generous employee discounts
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
• Maternity/Paternity/Adoption gift card

We offer a great range of benefits in addition to the above that provide flexibility to suit you. Find out more at boots.jobs/rewards. Exclusions may apply; eligible roles only. Please note, salary estimates on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

We foster a working environment where consideration and inclusivity help everyone be themselves and reach their full potential. We are an equal opportunity employer, embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What's next

If you're ready to make someone's day and make a difference, apply now. If your application is successful, we will contact you to attend an in-person interview within the next 14 days.

If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.