Child-Centred Complaints Investigator (Hybrid)

Civic Recruitment Limited is looking for a Complaints & Information Officer to join a Local Authority in Hackney. You will lead investigations and resolutions of statutory complaints within Children's Services, providing expert advice to managers and focusing on service improvements.

The role involves analyzing complaint trends, producing management reports, and working collaboratively to enhance complaint handling processes. Successful candidates will have significant experience in Children's Services and excellent communication skills.