Chief Customer Experience & Transformation

Frey Consulting Group is seeking a senior customer operations leader in Greater Manchester to rebuild the function around the customer and run it as a commercial contributor. The role sits on the SLT with the CEO, taking ownership of the customer operating model, the contact centre transition, and the technology agenda.

The ideal candidate has led major customer transformations in high-volume retail or consumer businesses, moving from outsourcing to in-house delivery, and can articulate a strong