Charity Shop Supervisor - Lead Sales & Volunteers

Shop Supervisor (Welshpool)

Location: 35 High Street, Welshpool, SY21 7JP.

Hours: 15 hours per week, including weekends on rota.

Pay: £12.79 per hour plus reward and benefit scheme.

Responsibilities

• Use retail experience to drive business, push sales, and achieve targets.
• Lead the shop team to deliver excellent customer service to donors and customers.
• Work with the local community to generate sufficient donated stock to drive sales.
• Recruit, train, and retain a volunteer team, providing leadership and guidance.
• Set high standards of merchandising and housekeeping, ensuring health and safety is a priority.
• Manage effective stock processes to keep the shop well merchandised with fresh, seasonal stock.
• Act as a brand ambassador for Sue Ryder, supporting in store campaigns and national fundraising initiatives.
• Operate the Epos system for a smooth stock process.

Minimum Essential Criteria

• Customer service experience.
• Previous supervisory experience.
• Cash handling/till work.
• Basic IT skills (emails, instant messaging, video calls).
• Organisational skills.
• Lone working experience.

Desirable Criteria

• High street retail, leisure, or hospitality background.
• KPI and target experience.
• Charity retail experience.
• Health & safety knowledge.
• Team player attitude.
• Key holder, opening/closing experience.
• Merchandising/stock rotation knowledge.

Competitive Benefits Package

• 27 days holiday, rising to 33 days with length of service plus bank holidays (pro rated for part time).
• Company pension scheme.
• Staff discount with thousands of retailers.
• Refer a Friend scheme - £250 payment.
• Enhanced maternity, paternity, and adoption pay.
• Enhanced sick pay.
• Electric Vehicle Scheme.
• Health care cash plan to claim back routine health costs.
• Death in service benefit.
• Staff discount of 10% on new goods online.
• Structured induction programme and learning & development opportunities.
• Access to employee support programme.
• And many more benefits - see full list on our careers website.

Our Commitment to Equity, Diversity and Inclusion

At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination.

We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio economic backgrounds, and those living with disabilities.

As a Disability Confident employer, we offer the 'Offer an Interview' scheme to all disabled applicants who best meet the minimum essential criteria.

Accessibility: The shop is on one level except for the sorting room. The building has tight spaces for access to the kitchen and loo area. Steps lead to the sorting room. The job involves carrying and lifting in a high donation shop.

We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and providing other accessibility support.

If you require support to complete an application or participate fully in the interview process, please email .

For more information on our equity, diversity and inclusion work, visit: .

More information on the role and application process can be found on our careers website.

Other Information

Closing date: 12 June. Interview date: 26 June.