Change Manager

Change Manager - Service Management Transformation

Contract Role | Hybrid (3 Days On-Site) | Ireland

*This is an intermediate-level contract opportunity suited to professionals with a minimum of 5 years' relevant experience who are passionate about driving successful business change and technology adoption.*

We are seeking an experienced Change Manager to support a large-scale Service Management transformation initiative. This role will play a key part in helping teams adopt new tools, processes, and ways of working as part of an enterprise-wide transition to ServiceNow.

This is an excellent opportunity for a change professional who thrives in transformation environments and enjoys driving user adoption, stakeholder engagement, training, and operational readiness across business and technology teams.

Key Responsibilities Change Management & User Adoption

• Lead change management activities across the Service Management function.
• Assess the impact of new processes, tools, and operating models on end users.
• Develop and execute change adoption strategies and readiness plans.
• Identify and address resistance to change through targeted engagement activities.
• Track and measure user adoption and readiness throughout the transformation.

Training & Knowledge Enablement

• Design and deliver training plans and learning materials.
• Create user guides, FAQs, process documentation, and supporting resources.
• Facilitate workshops, training sessions, and knowledge transfer activities.
• Promote continuous learning and capability development within the team.

Stakeholder Engagement & Communications

• Partner with business leaders, operational teams, and program stakeholders.
• Develop communication plans to support successful change adoption.
• Facilitate feedback sessions and address concerns throughout the rollout.
• Translate technical and process changes into clear, business-friendly messaging.

Operational Readiness & Coordination

• Support business readiness activities ahead of key releases and deployments.
• Coordinate with operational, support, and project teams to ensure a smooth transition.
• Manage multiple change initiatives and competing priorities.
• Act as the central point of coordination for change-related activities impacting Service Management teams.

Required experience

• 5+ years of Change Management experience within technology, IT, or business transformation environments.
• Proven experience supporting large-scale tool, process, or operating model changes.
• Strong background in training, communications, stakeholder management, and user adoption.
• experience coordinating multiple stakeholders and managing organizational change impacts.
• experience working within Service Management, IT Operations, or Enterprise Technology environments.
• Understanding of release, patching, and operational change processes.
• Hands-on experience with ServiceNow is required.

Preferred experience

• experience supporting ServiceNow adoption or transformation initiatives.
• Familiarity with ITIL and Service Management best practices.
• Prosci, ADKAR, or similar Change Management certification.

Key Skills

• Organizational Change Management
• Stakeholder Engagement
• Training & Facilitation
• Communications Management
• User Adoption & Readiness
• Business Change Impact Assessment
• Operational Readiness
• Service Management Processes
• Release & Change Coordination
• Workshop Facilitation
• Continuous Improvement
• ServiceNow

Essential Requirements

• Eligible to work Full time in Ireland without sponsorship restrictions.
• Available to work in a hybrid environment (3 days on-site per week).
• Strong communication, facilitation, and stakeholder management skills.
• Ability to manage multiple workstreams in a fast-paced transformation environment.

Job Title: Change Manager

Location: Dublin, Ireland

Job Type: Contract

Trading as TEKsystems. Allegis Group Limited. Level 1, The Chase, Carmanhall Road, Sandyford, Dublin 18, Ireland. No. 909257. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website.

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