Change Management Specialist - EHR Implementation

Change Management Specialist - EHR Implementation

Location: Ireland (Hybrid)

Job type: 12 month fixed term (September 26 - September 27)

Overview of role

Reporting to the Change Management & Communications Lead, the Change Management Specialist will support the delivery and embedding of change initiatives across the EHR programme. The role focuses on organisational readiness, stakeholder engagement, communications support, and adoption activities to support the successful implementation of MEDITECH Expanse across all sites. The successful candidate will work closely with clinical, operational, business, technical, and programme stakeholders to ensure that change impacts are identified, managed, and effectively implemented throughout the programme lifecycle. The role will also coordinate and deliver future state workshops, ensuring workflows, organisational impacts, and operational changes are captured, communicated, and embedded across the programme. This is a 12 month fixed term contract.

Responsibilities

• Support delivery of the programme wide change management strategy
• Assist in organisational readiness and adoption activities across all sites
• Support stakeholder engagement and communications initiatives
• Coordinate and support future state workflow workshops
• Work collaboratively with clinical, business, technical, and operational teams
• Support training readiness activities alongside the Training team
• Assist in monitoring programme readiness and adoption progress
• Contribute to communications planning and delivery across the programme
• Support Go Live readiness and post Go Live stabilisation activities

Specific Accountabilities

• Conduct change impact assessments across workstreams
• Support development and execution of change readiness assessments
• Coordinate logistics, communications, and outputs for future state workshops
• Support development of future state workflows and operational processes
• Identify stakeholder impacts, resistance points, and adoption risks
• Contribute to stakeholder analysis and engagement planning
• Support development of SOPs aligned to future state workflows
• Assist in development of communications materials, FAQs, user guidance, presentations, and programme updates
• Track and report on adoption KPIs and readiness indicators
• Support alignment of change activities with programme timelines
• Assist with Go Live planning, readiness activity, and hypercare support

Qualifications & Experience

• Undergraduate degree in a relevant discipline (e.g., Business, Healthcare, HR, Organisational Change, Communications, or similar)
• Experience supporting change management within large scale transformation or digital programmes
• Experience coordinating stakeholder engagement, communications, and organisational readiness activities
• Experience facilitating workshops, meetings, or operational engagement sessions
• Strong organisational, coordination, and communication skills
• Experience developing presentations, communications materials, and programme updates
• Ability to build strong working relationships across clinical, operational, business, and technical teams
• Experience working within healthcare or digital transformation programmes is desirable
• Understanding of change management methodologies such as ADKAR, Prosci, or similar frameworks
• Experience supporting future state workflow development, Go Live readiness, or system implementation activities is advantageous

Preferred Skills & Attributes

• Strong stakeholder engagement and interpersonal skills
• High level of organisation and attention to detail
• Ability to work independently while collaborating effectively across teams
• Comfortable working in evolving programme environments with changing priorities
• Proactive, adaptable, and solutions focused approach
• Strong facilitation and coordination capability
• Ability to translate complex programme activity into clear and engaging communications

Equal Opportunity Statement

UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Benefits

• Fully paid maternity and paternity leave for new parents
• Competitive Pension Plan
• Company funded Death in Service Benefit x 3 times
• Critical Illness cover for all employees up to the age of 66
• Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme
• Enhanced annual leave up to a maximum of 27 days
• Flexible working opportunities to support you to work around external family commitments
• Opportunities for each employee to reach their career goals through continued learning and/or advancement