Certified Enforcement Agent

Enforcement AgentLocation: RhonddaSalary: Competitive basic salary + uncapped commission (for employed roles) / Competitive commission structure for self-employed agentsWorking Hours: 40 hours per week with flexible working arrangements between 6:00am and 9:00pm, Monday to Saturday, including at least one late evening per week where required.Essential Requirements

• Level 2 Taking Control of Goods Certification
• Full UK driving licence with at least 2 years' driving experience
• For self-employed roles:own vehicle and clamp

About the Opportunity Priority Recruitment is currently recruiting on behalf of our client, a well-established and ethical enforcement company, for Enforcement Agents to join their growing team. We are particularly interested in Self-employed Certified Enforcement Agents who already hold the Level 2 Taking Control of Goods qualification and have their own vehicle and clamp. However, we are also keen to hear from Certified Agents who are seeking permanent employment opportunities. Most cases will involve local taxation and parking enforcement on behalf of local authorities, with opportunities to work across the UK and maximise your earnings through a strong commission structure.What's in it for you?For employed roles:

• Competitive basic salary with uncapped commission potential
• 25 days annual leave plus bank holidays
• Company vehicle with fuel card and expenses
• Equipment provided, including iPad, body-worn safety vest and Halo Body Worn Video Camera
• Flexible working arrangements to support work-life balance
• Dedicated induction and training programme
• Company pension scheme
• Company sick pay scheme
• Mental health and wellbeing support, including eye care vouchers, seasonal flu jab vouchers, and workplace mental health initiatives
• Friendly working environment within a family-run business
• Regular social events
• Mandatory company shutdown between Christmas and New Year

For self-employed agents:

• Attractive commission structure
• Ability to manage your own workload and maximise earnings
• Opportunity to work with a reputable and ethical enforcement provider
• Consistent caseloads from local authority clients

About the Role As an Enforcement Agent, you will:

• Travel to addresses within your local area to execute court orders and recover outstanding debts on behalf of local authority clients
• Assess debtors' financial circumstances by gathering income details and assisting with financial questionnaires where required
• Request payment in full (PIF) or negotiate affordable repayment arrangements where full payment is not possible
• Confidentially make enquiries with neighbours where debtors have moved or vacated a property
• Identify vulnerability and signpost individuals to appropriate support services where necessary
• Liaise with office-based colleagues regarding active cases
• Oversee payments received, including handling cash payments, issuing receipts, and maintaining accurate documentation
• Compile reports following visits and complete required paperwork
• Take control of goods and arrange removal of goods where necessary, in accordance with legislation
• Maintain strict client confidentiality and comply with Data Protection legislation and the Freedom of Information Act where applicable
• Operate in accordance with all relevant legislation, health & safety requirements, and Level 2 Taking Control of Goods National Standards

Skills & Attributes

• Excellent communication and interpersonal skills
• Confident and adaptable when dealing with individuals from all walks of life
• Self-motivated and proactive, comfortable working independently in a field-based role
• Professional and resilient when managing challenging situations
• Approachable and respectful, maintaining high ethical standards
• Empathetic andunderstanding, particularly when dealing with vulnerable individuals

Successful applicants will be required to undertake DBS and CCJ/IVA checks and may be asked to provide evidence of their last three months' commission prior to an offer of engagement or employment being made. If you are a certified Enforcement Agent looking for your next opportunity, whether self-employed or permanent, apply today through Priority Recruitment to learn more about this opportunity.