CCaaS Data & Contact Centre Analytics Analyst

A health services company is seeking a Contact Centre Systems and Data Analyst based in Worthing. The successful candidate will manage and optimise our CCaaS platform and ensure operational effectiveness across multiple customer channels. This hybrid role offers a salary of £31,646 plus benefits including annual leave and development opportunities. The ideal candidate should have experience in customer contact systems, strong analytical skills, and the ability to support cross-departmental initiatives.