CCaaS & AI Experience Architect

A leading tech consultancy in London is seeking a Customer Experience & Contact Platform Consultant. The role involves working hands-on with CCaaS/AI technologies to enhance customer service models. Candidates should have expertise in major CCaaS platforms and experience in integrating AI solutions. The ideal candidate will contribute to multi-disciplinary teams, support client transformations, and possess strong analytical and communication skills. This is an opportunity to drive innovation in customer engagement across various industries.