Catering Engineer Technical Support

Job Title: Catering Engineer Technical Support
Salary: £40,000 (plus bonus for weekend working)
Hours: Monday to Friday, 8.00am to 5.00pm. Plus a rotational weekend working
Location: Miller's Vanguard, Bury, BL9 6LE

Job Description

Due to growing business demands, we're expanding our operations team and looking for a talented Catering Engineer Technical Support to join us.

If you have hands-on experience with Bakery and Catering equipment and a strong technical background, this role could be a perfect fit. Whether you're an Electromechanical Technical Advisor or an Engineer ready to step into a support position, we want to hear from you!

Your Role:

As our Catering Engineer Technical Support , you'll be the go-to expert, assisting field-based engineers in diagnosing and resolving technical issues efficiently. Your responsibilities will include:

Providing real-time technical support to engineers to troubleshoot faults
Interpreting technical manuals to ensure accurate part identification
Assessing the priority of reactive calls based on severity
Triage jobs to streamline resource planning and improve efficiency
Transcribing verbal technical details from engineers into company systems
Identifying, diagnosing, and resolving technical issues with precision

What You'll Bring:

We're looking for someone with a strong technical skillset and problem-solving mindset. You should have:

Solid understanding of wiring schematics and technical documentation
Expertise in electrical and mechanical systems
Sharp analytical and problem-solving skills
Strong communication abilities
A high level of computer literacy
Familiarity with industry-specific tools and technologies
The ability to research and adapt to new equipment

If you're ready to take your technical expertise to the next level and support engineers in delivering top-tier service, apply today!

Our service are as follows: -

Nationwide reactive maintenance
Hygienic Deep cleaning & Planned maintenance services
Refurbishment, logistics and installation of equipment

We do all of this with the firm foundations of being owned by the global Ali Group, whose turnover is in excess of £4 billion p.a.

Our people
Despite being a large operation here at Miller's Vanguard we still firmly believe in running the business like we have done for the last 40 years, by valuing our biggest asset we have YOU the employee.

Our team of over 500 employees have the advantage of working in state-of-the-art working environments: -

New (2021) Technical response centre
Award Winning research, Innovation, and recycling facility
Industry leading Mercedes Benz fleet (for specific roles)

We believe in providing you with the very best environment and tools to do the job.

Career Development
Training is also a huge part of our culture here at Miller's Vanguard and our City and Guilds accredited training centre is where we coach and develop our employees regardless of your position or your length of service, we want to make sure that our staff can progress and keep pace with ever changing equipment technologies.

Ideal Candidate

Previous experience in a similar role or a willingness to learn
Good at understanding wiring schematics & technical information.
A good understanding of electrical & mechanical systems.
Good communicator Good level of computer literacy

Desirables

Knowledge of component parts and a technical understanding of bakery and catering equipment

Why Join Us

Training in our City & Guilds accredited academy
Job Specific Uniform & tooling for all roles
Company wide fun days and charity events
Company Pension
32 days holiday
Regular staff 'treats' for employees and their families

Job Types: Full-time, Permanent

Pay: £40,000.00 per year

Experience:
Electrical engineering: 1 year (required)
knowledge of component parts: 1 year (required)
technical understanding of bakery and catering equipment: 1 year (required)

Work Location: In person

Reference ID: CG - Technical Catering Advisor