Casual Guest Service Agent

Job Description - Casual Guest Service Agent (HOT0CKLO)

Job Number:

HOT0CKLO

Work Locations:

Hampton by Hilton Edinburgh Airport Edinburgh EH12 9DN

Welcome to a world of opportunities. Choose a work schedule that works for you. When you join our team on a Casual contract, you have the flexibility to pick the shifts that suit your availability.

Benefits

• Hourly Rate of £12.91
• Access to up to 40% of earned wages immediately, no additional cost
• Opportunity to work additional hours as you wish
• Free meals during duty
• Free parking (subject to availability)
• Modern and inclusive Team Member's areas

Position Overview

As a Guest Service Agent you will serve in the Front Office & Food & Beverage departments, providing services for guests from check in to check out and assisting with breakfast, bar and restaurant duties.

Responsibilities

• Achieve positive outcomes from guest queries in a timely and efficient manner
• Ensure an efficient reception experience for guests, including check in/checkout and complete audit procedures as required
• Keep the Guest Service Supervisor fully aware of any relevant feedback from guests or other departments
• Take and deliver food and drink orders, demonstrating exceptional customer service
• Demonstrate knowledge of hotel room categories, rates, packages and promotions
• Maximize room occupancy and use upselling techniques to promote hotel services and facilities
• Use correct procedures for handling foreign currencies, credit cards and cash in accordance with hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Follow company brand standards

Qualifications

• Previous experience in a customer focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Calm, efficient and organized with great attention to detail
• Ability to multi task while maintaining a positive attitude when working with guests
• Professional manner with an emphasis on hospitality and guest service
• Ability to work independently and as part of a team
• Competent level of IT proficiency

Every job makes the stay. At Hilton, it matters where you stay, but the stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each stay magical.

Position Title

Guest Services, Operations, and Front Office