Casual Front of House Supervisor - Level1

Casual Front of House Supervisor - Level1Applylocations: South Standtime type: Part timeposted on: Posted Todaytime left to apply: End Date: July 16, 2026 (12 days left to apply)job requisition id: RQ-038366# Be part of our journey Location: St Mary's StadiumHours: As and when required (Including evenings and weekends)Contract Type: CasualCriminal Record Check: DBS Enhanced with Childs Barred List What is the role? We are expanding our team of Casual Supervisors at Level1 to support in the delivery of excellent customer service while holding the team accountable and demonstrating the Level1 values at all teams. What will you be doing? You will take ownership of the customer experience, leading in the delivery of an exceptional service while ensuring a safe, inclusive and enjoyable environment for all. You will act as the primary point of contact for guest concerns with an understanding of how to make quick decisions which improve customer satisfaction and escalate to the duty manager when required.Taking responsibility for the smooth operation of Level1 while on shift, you will coordinate activities, bar operations, staff allocation and guest flow across the zones, ensuring all activities and bar areas are fully prepared, safely operated and reset correctly throughout trading. You will oversee stock control for drinks, consumables and activities as well as support the delivery of stocktakes and sale-driven COS processes in line with operational requirements.You will directly lead and support the team leaders in providing clear guidance, priorities and expectations while identifying performance issues and offering real-time coaching to those who may benefit. You will foster a positive, motivated and accountable team culture during shifts and ensure staff are allocated effectively in response to trading levels and operational demands.Supporting the onboarding and training of new Team Leaders, you will reinforce standards, safety and service expectations while acting as a visible role model for behaviour, professionalism and company values. Is this you? You are upbeat and enthusiastic with a friendly but professional manner. You have the ability to communicate effectively with a variety of demographics and are happy to get stuck into all tasks.Due to the nature of the role, the successful candidate will be required to work evenings, weekends and matchdays.Essential Skills, Qualifications and Experience Proven experience working in a fast paced hospitality, leisure, or guest facing environment. Previous experience leading teams or supervising shifts. Confident decision maker, able to remain calm and effective under pressure. Strong communicator with the ability to motivate and direct others. Organised, responsible, and capable of managing multiple priorities. Strong understanding of operational standards, safety, and service delivery. Consistently demonstrates company values and acts as a positive role model. How this benefits you If you are successful, you can look forward to a healthy benefits package; Competitive hourly rate Discounts in Level1, The Dell and Retail Store Flexible hours Learning & development opportunities Collaborative & inclusive working culture. How can I apply? Just click on the apply button, enter your details and answer a quick pre-screening questionnaire, then attach your CV.The closing date for this role is 15 July 2026. We reserve the right to close this vacancy early, if a high volume of applicants are received. We are committed to safeguarding and promoting the welfare of children, young people and adults at risk and we expect everyone to share this commitment. You will be required to adhere to all relevant policies and uphold the Club's commitment to safeguarding children, young people and adults at risk and to ensure that Southampton Football Club is free from discrimination and harassment.The post holder will demonstrate a strong commitment to equality, diversity, and inclusion, supporting the organisation's strategic aims to remove barriers and address inequality. You will play an active role in promoting an inclusive, discrimination-free environment that ensures fair access to opportunities and resources. This includes fostering a culture of dignity, respect, and belonging where everyone is empowered to contribute, perform, and reach their full potential. About UsAbout Us POTENTIAL INTO EXCELLENCE Southampton Football Club is part of St. Mary's Football Group, which also includes the affiliated registered charity - the Saints Foundation. We look for people with integrity, compassion and support for those around them; people who take pride in what they do with an honest approach, who embrace a challenge while also being accountable for their decisions; people who have the energy and passion to bring an innovative approach to their role and strive to be different from the rest; people with the aspiration to lead the way and become an example to others. Within the walls of St. Mary's Stadium, Staplewood Campus, the Bath Academy and our other sites and development centers across the South of England, you'll be given the platform to work in a vibrant, intelligent and challenging environment with the potential to develop and become the best at what you do. We don't stand still, we are constantly moving forward. Be part of it Southampton Football Club promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We have the Disability Confident Award, which we pride ourselves on with regard to the commitment to employing disabled people and judging people on their abilities alone. We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview. We make a commitment to interview all disabled applicants who meet the minimum criteria for a job vacancy and to consider them on their abilities. Southampton Football Club is an Equal Opportunities Employer Employment is subject to the provision of proof of eligibility to work in the UK. Southampton Football Club recognises that the safety and protection of those children and young people in day to day contact with the Club is paramount. We are committed to creating a safe culture for all. As such, you may be subject to a satisfactory enhanced disclosure via the Disclosure & Barring Service and prior to taking up any role. Southampton Football Club is committed to protecting the privacy and security of every applicant's personal information. Please see our Recruitment Privacy Notice and Group Privacy & Data Protection Policy on our main careers page for further information .