Case Manager

About The Role

The Case Manager will support Mortgage Advisers in managing their cases post-submission and managing the case through to completion. This role is pivotal in ensuring smooth case progression, maintaining high standards of service, with a focus on delivering good customer outcomes.

Key Responsibilities:

• Case Management: Oversee the progress of mortgage cases post-submission within agreed timescales, ensuring any case requirements are obtained, liaising with third parties, client and lenders to guide a case successfully to completion.
• Communication: Act as the primary point of contact for Mortgage Advisers, underwriters, and clients, providing updates and resolving any issues that arise within agreed timescales.
• Documentation: Ensure all case files are maintained with up-to-date information, including detailed notes, underwriting decisions, client communications, and any other relevant documentation.
• Problem-Solving: Address and resolve any challenges or discrepancies in case files, demonstrating resilience and a proactive approach.
• Compliance: Ensure all case files are maintained with the utmost quality and comply with all regulatory requirements and company policies, maintaining integrity in all processes.
• Collaboration: Work closely with Mortgage Advisers and other team members to foster a sense of community and support within the department.

Continuous Improvement: Stay curious and driven to improve processes, seeking out opportunities for efficiency and better service delivery

About You

• Experience: Previous experience in mortgage case management highly desirable.
• Skills: Strong organizational skills, attention to detail, and the ability to manage multiple cases simultaneously.
• Communication: Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively.
• Problem-Solving: Demonstrated ability to think critically and resolve issues efficiently.
• Integrity: A commitment to ethical practices and maintaining confidentiality.
• Resilience: Ability to handle pressure and adapt to changing circumstances.
• Community: An empathetic individual who values collaboration and contributes positively to the workplace environment.
• Curiosity: A proactive learner who seeks out new knowledge and ways to improve.

Benefits:

• A competitive salary depending on experience, starting at £26,000.
• Hybrid working option
• A comprehensive induction program to seamlessly integrate you into our culture.
• Continuous mentoring and training to ensure your professional development.
• Fantastic company events that reward your hard work and success.
• Opportunity to work within a supportive and dynamic team.
• 25 days annual leave entitlement, plus bank holidays.

About The Company

Since 1992, Alexander Hall has been at the forefront of mortgage advice, growing into one of the UK's leading mortgage brokers. Our ethos is built on expert knowledge, cutting-edge technology, and access to exclusive products, ensuring a stress-free and simplified process for our clients. Our commitment to excellence is echoed in our five-star Trustpilot reviews and numerous accolades, cementing our reputation as a trusted advisor in the mortgage landscape.
Embark on a journey where your potential is recognised and nurtured. At Alexander Hall, your career is not just a job; it's a pathway to success, growth, and fulfilment. Join us and be part of a team where excellence is not just pursued, it's achieved. We are regularly recognised from within our industry and very proud to have been awarded the following accolades over the last period of time; Best Broker for Customer Service - L&G Mortgage Awards2024 Best Broker for Overall Quality -L&G Mortgage Awards 2023
Best Brokerage -What Mortgage Awards 2022

With individual advisers winning individual awards such as; Best Broker for Protection- The British Mortgage Awards 2024 Best Broker - Rising Star - The British Mortgage Awards 2024 Best Broker for First Time Buyers -The British Mortgage Awards 2023
Best New Build Broker -The British Mortgage Awards 2022 INDHP