Care Navigator/ Receptionist (fixed term)

Care Navigator/ Receptionist (fixed term)

Park Medical Practice - Care Navigator/Receptionist. Part time position (7:45 am 6:30 pm) reporting to the Patient Services Manager.

Overview: The role is to manage front desk and telephone duties, ensuring timely response to patient and staff inquiries, and to signpost patients to the appropriate clinician or service.

Key Responsibilities

• Direct patients appropriately to relevant services.
• Provide excellent written and verbal communication with patients, carers, voluntary, social, primary and secondary care providers.
• Demonstrate strong IT skills and maintain confidentiality.
• Respond appropriately to emergency situations and report incidents that compromise health & safety.
• Signpost patients to the most appropriate service.
• Book appointments, give out test results following practice guidelines, arrange home visits, and process emails/prescription requests.
• Provide general reception duties including greeting and directing patients/visitors, registering new and temporary patients, handing out reports/prescriptions/patient information, preparing and tidying consulting rooms, maintaining health & safety awareness, housekeeping of the waiting area, and chaperoning as requested.
• Input and extract information from the computer system, collect and receipted payments for non NHS services, and open/close the surgery.
• Attend performance & development reviews and training as required.
• Perform rapid health triage and other duties as required.

Learning and Development

Individual induction, regular reviews, annual appraisal and personal development plans will be provided. Training needs will be identified and undertaken as part of professional growth.

Equality and Diversity

The post holder must cooperate with all policies and procedures designed to ensure equality of employment, treating all co workers, patients and visitors equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion, etc. Patient confidentiality must be respected at all times.

Rehabilitation of Offenders Act 1994

Due to the nature of this work, the position is exempt from the provisions of Section 4(2) of the Rehabilitation of Offenders Act 1994 (Exceptions) Order 1995. Applicants may not withhold information about convictions which are otherwise spent; failure to disclose may result in disciplinary action or dismissal.

Job Description Agreement

The responsibilities listed are illustrative and not exhaustive. All members of staff should be prepared to work flexibly across sites and cover colleagues' annual leave and sickness as required.