Care and Support Registered Manager

Summary responsibilities

• Be an ambassador to all those you work with, and care for, living the values of St Monica Trust creating communities where older people flourish and actively engaging with our 10 year strategy plan.

• To be registered with the Care Quality Commission as the Care and Support Manager.

• Line manage the Deputy Care and Support Managers, and the Care and Support Leads (as relevant to an allocated village).

• Ensure through oversight that care team members are suitably qualified and trained to deliver safe and effective care to our residents.

• Run a financially viable service, using innovative ways of working to benefit the offering to our residents and grow the business, In line with our purpose of Choice, Connection and Contribution.

• Be the key point of contact for residents and their family/friends with enquiries related to their care.

• To attend and be available at resident village meetings and contribute meaningful updates to the agenda.

• Have the ability to raise as appropriate safeguarding notifications to the associated local authority and CQC for any notifiable incidents within the services.

• Have the ability to receive and act on feedback, complaints, concerns and compliments in a timely manner while striving for customer excellence.

• Create and maintain working service development plans for each service and lead progress reviews.

• Maintain up to date knowledge of the care sector developments, specialist care expertise, demographic and/or political changes and trends that may affect service provision.

• Monitor agreed budgets; regularly liaise and review expenditure with line management. This will include the establishment and reporting of performance data as required. Develop growth within each branch

• Oversee the storing of accurate records in compliance with Information Governance.

• Work collaboratively with the village managers at each location. Develop and maintain clear channels of communication between colleagues across the facilities services (housekeeping, catering and maintenance etc.) at all times.

• Be responsible in advising each service based team, to provide an on-call support service for emergency situations out of hours.

Skills and experience

Essential

• Working knowledge and understanding of the CQC Regulations and the Essential Standards of Quality and Safety, Infection Control, Medication, GDPR, NMCs standards and guidance and the Mental Capacity Act.

• NVQ Level 4 or equivalent in Social Care.

• Management role within a community care or domiciliary care environment ideally across a multi-site business.

• People management skills preferably within a remote management situation.

• Confident with using IT Word, Excel, Outlook and electronic systems to over see recruitment, incident and accident reporting, electronic care planning.

• Experience of working with older people, those with a disability, and/or dementia in a supervisory/management capacity

• Evidence of maintaining own knowledge of legislation, regulatory and industry developments

• The ability to audit services in line with the trusts policy and procedures, which will enable external inspections of the services to be compliant.

Additional information

• Duties must be carried out in compliance with St Monica Trust's Equality, Diversity and Inclusion Policy.

• This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out.

• This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that any criminal conviction, including spent convictions, must be made known at the time of the application.

37.5 hours per week