Cardiology Clerical Officer

Main area Cardiology Grade NHS AfC: Band 2 Contract Permanent Hours Full time - 37.5 hours per week (At The Dudley Group, we understand the benefits of offering a range of flexible working options from day one of employment to support both employees and the Trust. Offering flexible working opportunities is one of the ways that the Trust aims to attract and retain a diverse workforce. Further information on the options available can be found via the link in the job advert.) Job ref -

Site Russells Hall Hospital Town Dudley Salary £25,272 Per Annum Pro Rata Salary period Yearly Closing 04/11/:59

Job overview An exciting opportunity has arisen for an enthusiastic and motivated Clerical Officer to join the Cardiology Department. The successful candidate will provide comprehensive administrative support to ensure the smooth and efficient running of the service. This will include coordinating patient appointments, processing and distributing clinical results, maintaining accurate and up-to-date patient records, and providing a welcoming and professional reception service. The role will also involve regular communication with patients and colleagues both face-to-face and by telephone.

Working as part of the wider Cardiology team, you will contribute to the delivery of a high-quality, efficient, and patient-centred service. You will play an important role in ensuring patients receive a positive experience, while supporting the department to operate effectively and meet the needs of both patients and clinical staff.

This role would suit someone who enjoys working in a busy and varied environment, has excellent organisational and communication skills, and can remain calm, professional, and positive while managing competing priorities.

Main duties of the job Provide an efficient, effective and high-quality administrative and reception service within the Cardiology Department

Act as a professional and welcoming first point of contact for patients, relatives, carers and visitors, providing appropriate non-clinical information and responding to queries sensitively and efficiently.

Coordinate patient appointments, maintaining booking systems, databases and appointment diaries, and ensure patients receive accurate and timely appointment information.

Make appropriate adjustments to appointments and schedules in response to clinical requirements and day-to-day service changes.

Receive, process and distribute departmental post and correspondence, ensuring information is handled accurately, confidentially and within appropriate timescales.

Maintain accurate, confidential and up-to-date patient records, clinical documentation and administrative information in line with information governance requirements.

Ensure the Cardiology reception and administrative areas are safe, organised, clean and welcoming, reporting any faults, hazards or environmental concerns appropriately.

Monitor office and departmental supplies, maintain accurate stock records, raise requisitions and support the receipt and distribution of deliveries.

Collect, maintain and update departmental activity data, statistics and administrative records, ensuring confidentiality is maintained

Working for our organisation At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.

Detailed job description and main responsibilities Provide an efficient, effective and high-quality administrative and reception service within the Cardiology Department, in accordance with NHS, Trust and departmental policies and procedures.

Act as a professional and welcoming first point of contact for patients, relatives, carers and visitors, providing appropriate non-clinical information and responding to queries sensitively and efficiently.

Coordinate patient appointments, maintaining booking systems, databases and appointment diaries, and ensure patients receive accurate and timely appointment information.

Make appropriate adjustments to appointments and schedules in response to clinical requirements and day-to-day service changes.

Receive, process and distribute departmental post and correspondence, ensuring information is handled accurately, confidentially and within appropriate timescales.

Maintain accurate, confidential and up-to-date patient records, clinical documentation and administrative information in line with information governance requirements.

Ensure the Cardiology reception and administrative areas are safe, organised, clean and welcoming, reporting any faults, hazards or environmental concerns appropriately.

Monitor office and departmental supplies, maintain accurate stock records, raise requisitions and support the receipt and distribution of deliveries.

Collect, maintain and update departmental activity data, statistics and administrative records, ensuring confidentiality is maintained.

Work collaboratively with the wider Cardiology team to support effective patient pathways, service delivery and the continuous improvement of administrative processes.

Person specification Qualifications

• NVQ Business Administration Level 2 or relevant equivalent experience/qualification

Skills

• Good working knowledge of Microsoft Office and general IT systems

Knowledge

• Experience of NHS patient administration or booking systems

Experience

• Previous experience working in an administrative, clerical, reception or customer-facing role

Using AI for jobs applications:

Whilst we encourage the use of technology to help manage time and support innovation. However, it is your responsibility to ensure your application is personalised and clearly reflects your own skills and experiences. While AI can assist with drafting, it should only be used as a support tool. The content must be your own work and accurately represent your knowledge, abilities, and values. Over-reliance on AI-generated content may result in your application being rejected. A common issue arises when we receive multiple applications with identical or overly generic language.

The use of AI during assessments, including interviews, is not permitted unless it has been pre-approved as part of a reasonable adjustment. For digital interviews, you may be asked to provide a 360-degree view of your surroundings on camera and confirm that no additional devices are present. If we suspect AI is being used during an interview, we may pause the process to clarify or adjust our approach to questioning.

Caring for patients demands integrity, honesty, and accountability. We expect your application and participation to be authentic and a genuine reflection of your own experiences and values.

In line with UK Home Office rules, Band 2 clinical and non-clinical roles, and Band 3 non-clinical roles, are not eligible for visa sponsorship.

Non-clinical roles at Agenda for Change Bands 7-9 that meet the required skill level (RQF 6) and salary threshold are eligible for sponsorship.

The Trust will also accept applications from candidates who can evidence their existing right to work in the UK or who hold an alternative eligible visa.

RECRUITMENT EQUALITY STATEMENT

We are committed to equal opportunities and want to ensure our workforce is representative of the population we serve. We welcome applications from all sections of the community and diverse groups. It is essential we understand our demographics, in order that we can monitor our performance as an equal opportunity employer, as well as continuing to embed a culture of inclusivity across the organisation, which supports the active participation and contribution of our diverse staff groups in the Trusts decision making processes . On application the shortlisting manager will not see this criterion and therefore it cannot be part of their decision making. Please ensure you complete your equal opportunities questions for us and help us to make sure everyone is welcome.

The Trust is committed to employing and supporting people with disabilities. It is the Trust's policy to interview all candidates with a disability who meet the minimum 'essential' criteria as identified on the person specification. To ensure we know you have a disability, please inform us under the appropriate section on the application form. We welcome applications from the LGBTQ+ community and openly encourage people with different sexual orientation . click apply for full job details