Cardiac Investigation Unit / Cardiac Suite Receptionist

Cardiac Investigation Unit / Cardiac Suite Receptionist Band 2

Main area Cardiac Investigation Unit And Cardiac Suite Receptionist Grade Band 2 Contract Permanent: Onsite working Hours Part time - 15 hours per week (Wednesday and Thursday) Job ref 269-SFT10006-A

Site Salisbury NHS Foundation Trust Town Salisbury Salary £25,272 Pro rata for part time Salary period Yearly Closing 11/11/:59

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used, then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

Job overview

"Please note: we are unable to provide sponsorship for this position."

The Cardiac Investigation Unit (CIU) and the Cardiac Suite at Salisbury NHS Foundation Trust are looking for a part time receptionist to join their team.

As a CIU/Cardiac Suite Receptionist you will be part of a forward thinking team, assisting in providing a reception and administrative service including responding to patients and staff face to face and via telephone, receiving patients in for their planned investigations and procedures. You will be responsible for booking their tests and appointments that come from internal and external referrers.

The CIU is a department that supports with diagnostic tests that aid the patient journey and the Suite supports and treats patients with acute, urgent and long term cardiology conditions.

If you are interested an informal chat or visit is welcomed.

Main duties of the job

To provide an excellent reception and administration service within the Cardiology Departments including Cardiac Investigation Unit and the Cardiac Suite.

Welcome and greet patients and visitors into the department, recording attendance and departure on Lorenzo (Electronic Patient Record) and establish which area they are to be seen in and redirect as appropriate.

To deal with telephone inquiries in a polite, helpful and courteous manner whilst making sure that patient confidentiality is maintained.

To assist in the administrators in managing referrals and booking of patients.

Working for our organisation

Salisbury NHS Foundation Trust (SFT) is part of the Bath, Swindon and Wiltshire (BSW) Hospitals Group, alongside Great Western Hospitals NHS Foundation Trust and the Royal United Hospitals Bath NHS Foundation Trust. Together, we are committed to delivering outstanding, sustainable healthcare through collaboration, innovation and excellent patient care.

With a history spanning more than 250 years, SFT combines a proud heritage with a forward-looking approach to healthcare. We employ more than 4,000 staff, provide around 470 beds and deliver acute, specialist and regional services across Wiltshire and beyond.

Our people are at the heart of everything we do. We are committed to creating an inclusive, supportive workplace where colleagues feel valued, developed and empowered to reach their potential. Flexible working helps colleagues balance work and personal commitments while meeting the needs of patients.

We offer NHS benefits including the NHS Pension Scheme, generous annual leave, staff discounts and onsite facilities.

Salisbury offers an exceptional quality of life, combining a historic city with beautiful countryside, access to the south coast and excellent transport links. Find out more at Experience Salisbury.

Detailed job description and main responsibilities

Please see attached Job description and person specification for full details of roles and responsibilities.

Person specification Trust Values

• Patient Centred and Safe, Professional, Responsive and Friendly

Education, Qualifications and Training

• GCSE English Language (grade C or above)
• ECDL or equivalent computer literacy with experience of word processing, databases, spreadsheets,
• Typing RSA grade II or equivalent touch-typing skills
• NVQ3 in Business Administration or equivalent

Experience

• Secretarial experience in a busy, customer-focused environment
• Clerical/office administration experience within a healthcare environment

Knowledge and Skills

• Excellent telephone manner
• Excellent customer care skills
• Ability to work autonomously, coordinate and prioritise
• Ability to problem solve and cope under pressure
• Ability to liaise with other staff and departments
• Ability to work as a team in a multidisciplinary environment
• Understanding of the need for confidentiality

Other Job-Related Requirements

• Good attendance record in previous posts
• Good attendance record in previous posts

We offer excellent benefits that help make SDH a great place to work. Take a look at our Employee Value Proposition (EVP) for more detailed information

These include but aren't limited to:-

• Holiday starting at 27 days plus Bank Holidays rising to 29 days after 5 years and 33 days after 10 years for Agenda for Change staff
• Holiday entitlement for Medical and Dental staff starts at 27 days for Junior/Senior Clinical Fellows, Specialty Doctors and rises to 32 days after 5 years. Consultant entitlement starts at 32 days and rises to 34 days after 7 year.
• Access to a career average revalued earnings pension scheme
• Life assurance if a member of the pension scheme
• An extensive Health and Wellbeing offer to help you deal with life's challenges
• Exclusive deals and discounts websites saving you money on everyday purchases, treats for the family, eating out and utility bills for home
• Cycle to work scheme
• Uniform provided (where required)
• 40% bus discount exclusive to SFT employees (period tickets only)
• On site Day Nursery and Holiday Play scheme
• On site health and fitness club
• On site car parking (fees and restrictions apply)
• Opportunities to get on - take advantage of our ongoing learning opportunities and training, to help you achieve the job and career you want.

Please note - Due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa eg those with graduate visa's) should review the eligibility criteria on the gov.uk website before applying

Please be advised that this vacancy may close earlier than stated if we receive a large number of applications. We will not accept any applications or queries via agencies, under any circumstances.

We continue to encourage and support our staff to participate in the seasonal respiratory vaccination programme in order to protect themselves, colleagues and their patients.

GETTING TO WORK

We offer parking on site at Salisbury District Hospital, a daily charge applies. We encourage our staff to utilise other green methods of getting to work such as cycling or walking where possible, and our Trust is well connected through the bus services to the city centre and other areas.

OUR COMMITMENT TO EQUALITY

We are committed to making Salisbury an inclusive and welcoming place for every single staff member, regardless of who they are and where they come from. Equality sits at the heart of everything we do, and we ensure that all employees have equal opportunity to develop, to apply for promotions and to work flexibly.

The Trust actively promotes a work environment free from harassment and discrimination and provides training for staff to ensure this happens. We also closely monitor recruitment activity, training, development and employment practices to ensure equality of practice with regard to race, colour, ethnic or national origin, religion or belief, gender, sexual orientation, disability, martial status and age.

OTHER INFORMATION

If this job requires you to have DBS check to enable you to properly fulfil the requirements of the job, on appointment, you will be required to replay the cost of obtaining a DBS check and this amount will be reclaimed in instalments from your salary. Many staff use the DBS update service at a cost of £16 per annum but you need to sign up for this via their website.

Please read the job description and person specification carefully and ensure that your application reflects the knowledge, skills and experience required.

JOIN THE CONVERSATION

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Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.