Call Handler / Emergency Response Specialist (Mid-day shift)

We are looking for a Call Handler / Emergency Response Specialist to provide real-time guidance and support to autonomous vehicles (AVs) in complex driving scenarios.

Responsibilities

• Guide AVs through challenging situations, such as blocked streets, narrow lanes, and private driveways, ensuring efficient and safe navigation.
• Collaborate with AVs to optimise driving paths, considering factors like lane closures and traffic conditions.
• Monitor AV behaviour and intervene to prioritise safety and avoid potential hazards.
• Maintain effective communication with AVs to ensure seamless cooperation and timely responses.
• Adapt to dynamic road conditions and rapidly address unexpected challenges.
• Contribute to the improvement of AV technology by analysing past performance and identifying opportunities for optimisation.
• Ensure adherence to all relevant safety regulations and certifications.

Qualifications

• At least 1 year of experience in emergency telecommunications or a related field.
• Valid driver's licence with 3 years of driving experience and a clean driving record.
• Strong focus on safety, attention to detail, and excellent problem solving and decision making skills.
• Ability to work effectively in a fast paced, ever changing environment.
• Strong customer service, de escalation, communication, and interpersonal skills with at least 2 years of experience.
• Adaptability to new technologies and processes; ability to self correct and learn from mistakes.
• Maintenance of safety compliance certifications.
• Ability to stay focused and seated for multiple hours, multitask in dynamic situations, and support a 24/7 operation including holidays.

Basic Requirements

• Successful background check, drug test, and physical examination.

EEO Statement

TaskUs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to providing reasonable accommodations as required.