Call Centre Operator (Part Time M-F 1pm-6pm) FTC to End May 2027

Call Centre Operator (Part Time M-F 1pm-6pm) FTC to End May 2027

About KBR and the Project: KBR Government Solutions delivers unique, fast paced and challenging projects throughout Europe, the Middle East and Africa. Our clients include UK and overseas governments with projects in defence, infrastructure, facilities management and construction sectors. We work on a variety of projects ranging from life support services to portfolio, programme and project management and consultancy services.

Your Role

Our busy contact centre welcomes an enthusiastic Helpdesk Operator to join us on a part time basis (Monday to Friday 1pm 6pm - 25 hours per week). Under close supervision, you will operate in the contact centre, answering calls in a timely fashion and according to guidelines. You will take action using basic knowledge of company policy and processes to meet client needs.

Core Responsibilities and Duties

• Act as the initial point of contact for the customer, collating and recording all relevant details of requests and providing accurate information.
• Coordinate customer service requests to be sent out to the supply chain and chase the progression of work orders.
• Resolve queries and complaints by applying a first call resolution plan to each call.
• Create accurate data records containing all relevant information to enable requests to be resolved on time and to the required standard.
• Enhance the customer's perception of the service by exceeding their expectations and delivering solutions in a customer focused and timely manner.
• Take ownership of own performance, actively seeking opportunities to improve and develop.
• Ensure the highest standard of customer service at all times.
• Take action to keep up to date with changes across the team.
• Comply and embrace KBR's Zero Harm policy to encourage safe and secure working environments.

Qualifications

• GCSE (or equivalent) Maths and English.
• Hold, have held or be eligible to apply for security clearance.
• The role is based on site at Swindon.

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