Call Centre Operative

Contact Centre/Customer Support Operative (Fully Remote)

Role: Contact Centre/Customer Support Operative (Inbound & Outbound)
Location: Fully Remote (UK-based)

About the Client

Adecco is proud to be recruiting on behalf of a government-funded organisation dedicated to supporting public and private sector partners in achieving ambitious environmental, sustainability, and community-improvement goals.

Our client delivers major UK-wide funding programmes that help councils, schools, housing associations, hospitals, universities, and other organisations improve their efficiency, reduce environmental impact, and support vulnerable households. They work closely with central government and provide expert advice, guidance, and project support to recipients throughout all stages of delivery.

The organisation has grown significantly in recent years and is committed to maintaining a supportive, inclusive, and forward-thinking culture. They promote professional development, wellbeing, and a collaborative team environment.

Why Work With Our Client?

If you want to contribute to meaningful, impactful work that supports communities and drives positive change across the UK, this role offers a rewarding opportunity.

You will be joining a team with strong values, a supportive culture, and a dedication to both personal and professional growth. The organisation offers a range of training, wellbeing initiatives, and development opportunities to help you excel in your role.

They promote diversity, inclusion, and equal opportunities, creating an environment where everyone can succeed.

The Role: Contact Centre/Customer Support Operative

As a Contact Centre Advisor, you will work within a multi-contact engagement centre, delivering a high-quality service on a government-funded programme.

This fully remote role involves managing both inbound and outbound communication channels, supporting members of the public, stakeholders, and partner organisations. You will operate in line with programme objectives, service standards, and regulatory requirements.

Key Responsibilities

• Handle inbound calls from members of the public and stakeholders
• Make outbound calls for engagement, follow-ups, and surveys
• Provide accurate information following government guidance
• Accurately record interactions in CRM systems
• Ensure compliance with GDPR and other data protection regulations
• Meet agreed performance and quality targets
• Work collaboratively with colleagues and supervisors within the remote team

Key Skills & Competencies

Essential:

• Experience in a call or contact centre environment
• Demonstrated ability to handle inbound and outbound calls
• Strong communication skills
• Good IT skills and ability to work confidently with multiple systems

Desirable:

• Experience supporting government or public sector programmes
• Experience in a multi-contact engagement centre

Personal Attributes

• Customer-focused and professional
• Organised, reliable, and self-motivated
• Empathetic and calm when under pressure
• Able to build rapport quickly
• Comfortable working in a fast-paced and evolving environment

Equal Opportunities

Adecco is a disability-confident employer. We are committed to running an inclusive and accessible recruitment process for all candidates.
If you require any reasonable adjustments during the recruitment process, please let us know-our team will be happy to support you.