Call Center Agent

Updated: Today, Location: London, LND, United Kingdom, Job ID: -OTHLOC-3526-2DR

Syneos Health is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress.

Our Clinical Solutions team members act with a drug development mindset, applying their years of experience and deep expertise to truly understand customer needs and represent those in the solutions we shape.

Job Responsibilities

We are seeking a detail-oriented and empathetic Patient Recruitment Agent to support our virtual call-center operations. In this role, you will engage with patients located in Italy who have expressed interest in participating in clinical trials. You'll guide them through pre-screening questions, provide information, and help determine their eligibility for ongoing studies.

This is a remote, part-time opportunity, working mornings only, available to candidates that are fluent in Italian. The engagement is expected to last around three months, with potential extension depending on project workload. All communication will be with warm leads - no cold calling is involved.

Summary

The agent will be making approximately 10 calls per day in the morning for Italy (CET time zone). The agent does not have to live in Italy but must speak fluent Italian.

Why Syneos Health

• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to building an inclusive culture - where you can authentically be yourself. Central to this is our purpose - Driven to Deliver - which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone's life.
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress.

EEO & Legal Statement

We comply with all obligations imposed by the legislation of each country in which we operate, including compliance with the EU Equality Directive and the Americans with Disabilities Act. The Company is committed to compliance and providing reasonable accommodations when appropriate.