Cafe Manager

Location: Change Please Café, Musgrove Park Hospital, Taunton
Hours: 40 hours per week
Contract Type: Full Time

We're recruiting an experienced Café Manager who is passionate about exceptional food, outstanding customer service, and creating a positive impact within the community.

Based at the Change Please Café at Musgrove Park Hospital, you'll play a key role in leading a team that delivers excellent food and service while supporting a social enterprise dedicated to helping people overcome homelessness through employment opportunities and training.

As Café Manager, you'll have the personality, leadership skills, and operational expertise to influence the day-to-day running of the café, ensuring an outstanding experience for every customer while developing and motivating your team to achieve their full potential.

• Preparing and serving high-quality food and beverages to the highest standards.
• Managing café operations to ensure exceptional customer service and guest satisfaction.
• Leading, motivating, and developing a high-performing team.
• Monitoring business performance, budgets, and financial controls.
• Completing weekly business returns and implementing action plans where required.
• Regularly reviewing KPIs and operational targets with your line manager.
• Ensuring the café is presented to the highest standards at all times.
• Supporting the recruitment, training, and development of team members.
• Maintaining full compliance with food safety, health & safety, and company procedures.
• Promoting the values and mission of Change Please through excellent customer engagement and service delivery.
• Leading from the front and creating a positive, inclusive workplace culture.

Our ideal Café Manager will:

• Have previous management experience within a café, hospitality, retail, or catering environment.
• Be passionate about delivering exceptional customer service.
• Have excellent communication and organisational skills.
• Demonstrate strong financial awareness and commercial acumen.
• Be comfortable working in a fast-paced environment.
• Have experience leading and developing teams.
• Hold a Basic Food Hygiene Certificate.
• Be proactive, enthusiastic, and solutions-focused.

We believe in recognising and rewarding great work. That's why we offer a comprehensive benefits package including:

• Contributory pension scheme
• Career development through our Career Pathways and MyLearning programmes
• Access to a Digital GP and wider healthcare benefits for you and your immediate family
• Travel discounts with leading providers including TUI, Expedia and
• Discounts on supermarket shopping and everyday essentials
• Cinema and entertainment discounts
• Cashback rewards across a wide range of brands
• Free wellness, mindfulness and exercise classes
• Access to discounts and offers for friends and family

As part of Compass Group UK & Ireland, you'll be joining a business that serves millions of customers across approximately 6,000 locations nationwide. We are committed to developing our people, investing in talent, and creating opportunities for career progression.

The Change Please Café at Musgrove Park Hospital combines excellent hospitality with a powerful social purpose, creating opportunities for individuals to build brighter futures through meaningful employment and training.

Compass Group UK & Ireland is committed to building an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We celebrate diversity and believe our differences make us stronger.