Cafe Mal Supervisor

Cafe Mal Supervisor

Rate of Pay / Hours: £13.22ph / 32 hours

Type of Contract: Permanent position

Location: Malmaison, Birmingham

At Malmaison we Proudly Serve Starbucks Coffee.

We have a number of hotels across the UK that have a dedicated Cafe Mal coffee house that serves the perfect Starbucks beverages from espresso-based classics such as cappuccino and caffè latte - to iced beverages, hot chocolate drinks and specialities.

If you are passionate about fresh food, proper coffee and great customer service in a coffee bar setting and want to support and drive your team to really excel and deliver fantastic sales and a key profit stream within our business this could be the role for you.

Your role as Cafe Mal Supervisor is to deliver fantastic service and products, which meet and exceed both our guest expectations. You will lead your shift to deliver the highest standards in the industry by providing great coffee, great food and great service every time with the passion that we pride ourselves on. Your efforts go on working with the Team to motivate, manage your business and understanding and delivering what it is that makes good customer service great.

• Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
• Executes store operations during scheduled shifts.
• Organises opening and closing duties as assigned.
• Follows operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
• Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
• Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
• Maintains regular and consistent attendance and punctuality.
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
• Follows health, safety and sanitation guidelines for all products.

Experience in a managing a Barista led coffee house essential.

Cafe Mal Supervisors deliver legendary customer service to all customers by acting with a 'customer comes first' attitude

Ideally you will have experience in a similar quality coffee brand and role.