Café Supervisor

Contract Civic Recruitment Limited United Kingdom

Posted On 28/07/2026

Work Experience 4-5 years

Food / Catering / Hospitality

City Blackburn

Province Lancashire

Postal Code BB1

1 month contract with a Local Authority

Job Purpose

The Café Supervisor will support the Café Manager in the day-to-day operation of the café, ensuring excellent customer service, efficient service delivery, and effective supervision of front-of-house staff. The postholder will lead by example, maintain high standards of cleanliness and food safety, and help create a welcoming environment for all customers visiting Avenham Park Café.

The role requires previous supervisory experience within a hospitality, café, restaurant, or catering environment and the ability to motivate and support a team in a busy customer-focused setting.

Key Responsibilities

Team Supervision

• Supervise and support front-of-house staff during daily café operations.
  
• Allocate duties and monitor staff performance to ensure efficient service delivery.
  
• Provide guidance, coaching, and on-the-job training to team members.
  
• Support the Café Manager in maintaining staff morale and promoting teamwork.
  
• Assist with staff scheduling and ensuring adequate staffing levels during service periods.
  

Customer Service

• Deliver and promote excellent customer service standards at all times.
  
• Handle customer queries, requests, and complaints professionally and efficiently.
  
• Create a welcoming and positive experience for all customers.
  
• Lead by example in providing friendly and professional service.
  

Operational Support

• Assist the Café Manager with the daily running of the café.
  
• Ensure service areas are prepared and fully stocked before opening.
  
• Monitor stock levels and report shortages to the Café Manager.
  
• Support cash handling procedures, till operations, and end-of-day reconciliations.
  
• Assist with ordering, receiving, and storing supplies when required.
  

Food Safety and Compliance

• Ensure compliance with food hygiene, health and safety, and company policies.
  
• Maintain high standards of cleanliness throughout customer and service areas.
  
• Ensure safe working practices are followed by all staff members.
  
• Report maintenance issues, hazards, or health and safety concerns promptly.
  

Administration and Record Keeping

• Complete relevant records and documentation accurately.
  
• Assist with monitoring stock control and wastage levels.
  
• Support reporting requirements and operational audits as directed by the Café Manager.
  

Experience Required

• Previous experience working in a café, restaurant, catering, or hospitality environment.
  
• Experience supervising or leading front-of-house teams.
  
• Experience delivering excellent customer service in a fast-paced environment.
  
• Experience handling customer enquiries and resolving complaints effectively.
  
• Experience operating tills and handling cash transactions.
  
• Experience within a visitor attraction, park café, leisure, or tourism setting.
  
• Experience with stock control and ordering processes.
  
• Experience training or mentoring staff.
  

Qualifications

• Good standard of general education.
  
• Level 2 Food Safety and Hygiene Certificate (or willingness to obtain).
  
• Supervisory or Team Leader qualification.
  
• Health and Safety training.
  

Key Skills and Competencies

• Communication and Interpersonal Skills
  
• Organisation and Time Management
  
• Problem Solving
  
• Attention to Detail
  
• Cash Handling and Numeracy
  
• Reliability and Flexibility
  
• Ability to Work Under Pressure
  

Additional Information

Working Hours: 37 hours per week

Closing Date: Applications closing soon - early applications are encouraged