Buy and Manage Product Owner

About The Role

Buy and Manage Product Owner

Hereford, England, United Kingdom

Type: Permanent

Working Pattern: Hybrid (Onsite 3 days a week)

The Opportunity

MandM is evolving from a traditional project-based model to a product-led organisation, building empowered, cross-functional squads that own key customer journeys end-to-end.

The Buy & Manage Product Owner will lead the transactional and post-purchase journey across our eCommerce platform. From basket building and checkout to delivery, returns and ongoing customer engagement, you'll shape a seamless, secure, and high-converting experience that drives revenue, retention and long-term customer value.

This is an opportunity to lead within a modern product operating model, influence cross-functional squads without formal line management, and deliver measurable commercial impact across the business.

Who Are we?

MandM is one of the biggest employers in Herefordshire and one of Europe's leading online, off-price retailers, selling branded Fashion, Sport & Outdoor products for Men, Women and Children.

We offer our customers fantastic value by partnering with companies who we have built long term relationships with, enabling us to offer our customers big household names and up-and-coming brands, giving fantastic value all year round.

We are located in the heart of Hereford City Centre in our brand new, state of the art office. The modern, stylish workspace was designed to encourage collaborative working, teamwork and creativity - everything that MandM is all about.

As our business continues to grow we are investing in our product function and building capability for the future. Now is an exciting time to join our journey.

More than a role

• Competitive Salary: Your talent deserves recognition
• Company bonus: We succeed, you benefit
• Career Growth: real opportunity to develop within a growing business
• Employee Discounts: Stay stylish with our exclusive discounts.
• Company Pension: Secure your financial future.
• ️ Generous Holiday Allowance: Enjoy 5 weeks of well-deserved breaks. You even have the option to buy an extra week
• Birthday Delight: Take your special day off to celebrate YOU
• Free Parking
• Health & Wellbeing programme; including critical illness insurance

The Role Scope

As Buy and Manage Product Owner, you will own the end-to-end transactional and post-purchase experience. Your focus will be on improving basket building, checkout, payment options, delivery, returns, and customer support, ensuring every interaction is fast, seamless, and secure.

You'll work within a dedicated squad of designers, engineers, and analysts, partnering closely with stakeholders across digital, trading, marketing, and technology to deliver measurable outcomes that align with our product strategy.

Role key responsibilities

• Product Vision & Strategy

• Define and communicate a compelling vision for the Buy & Manage journey

• Shape and own the roadmap aligned to business and product strategy

• Balance short-term optimisation with longer-term strategic initiatives

• Value & Commercial Impact

• Prioritise initiatives that maximise ROI and customer value

• Identify friction points and translate them into actionable improvements

• Define success metrics aligned to commercial performance and North Star metrics

• Monitor performance daily and present progress against quarterly goals

• Discovery & Data-Driven Decisions

• Lead hypothesis-driven discovery using qualitative and quantitative insight

• Leverage A/B testing and experimentation to validate ideas and reduce risk

• Interpret complex sales, behavioural, and operational data to inform prioritisation

• Product Leadership & Execution

• Lead a cross-functional squad through clear vision and prioritisation

• Own and refine the product backlog, ensuring work is outcome-focused

• Clearly articulate customer problems and desired outcomes to designers and engineers

• Create alignment and momentum without formal line management responsibility

• Protect team focus and product integrity

• Stakeholder & Partner Management

• Build strong relationships across digital, trading, marketing, and technology

• Influence senior stakeholders through clear storytelling and evidence-led decisions

• Collaborate with key third-party partners, including payment, address verification, and customer support providers

About You

What we are looking for

• Experience as a Product Owner or Product Manager in a digital or eCommerce environment

• Strong commercial awareness and confidence working with performance metrics

• Proven ability to interpret behavioural, sales, and customer data

• Experience leading or contributing to cross-functional product teams

• Ability to influence without authority and drive alignment across stakeholders

• Confident communicator who can challenge constructively

• Passion for creating exceptional digital retail experiences

• Experience working in Agile environments

• High attention to detail and a "test and learn" mindset

Why Join MandM?

• Be part of a genuine product transformation

• Own a critical customer journey with measurable commercial impact

• Work in empowered cross-functional squads

• Hybrid working model

• Opportunity to shape how we deliver value to customers at scale

About Us

Our Values

At MandM, our employees are driven by a shared commitment to excellence and making a real impact in the industry. We pride ourselves on upholding these core values in everything we do.

Integrity

Teamwork

Accountability

Entrepreneurial approach