Business Systems Analyst

Location: City of London

Salary: Competitive

Must have insurance industry experience

Role overview

To ensure that the hardware and software investment is utilised to its full potential.Project Management and delivery of new efficient business processes utilising IT hardware and software.To identify and evaluate inefficient business processes and rectify using IT hardware and software solutions.

Responsibilities Business Systems

• Support and work closely with the business ratifying current procedures.
• Documentation of current and future processes.
• To work closely with the Infrastructure Team to implement new efficient systems.
• Co-ordinate software updates with the Service Desk and IT Managers for UAT / Live etc.
• Adhere to robust change control procedures that are in place.
• Ensure software issues are logged and prioritised accordingly.
• Review and distribute where appropriate software release notes to raise awareness with London and Cheltenham technical leads.
• Manage and approve permission, configuration and coding requests from the Service Desk.
• Regularly review processes, identifying and addressing any inefficiencies.
• Log all work on DevOps and adhere to our sprint structure
• Co-ordinate and supply training and software updates with the Service Desk and IT Managers.
• Maintain professional communications to all involved when dealing with any issue.

Personal Attribute

Knowledge/Skills/Qualifications

• Lloyds Insurance Market
• General Insurance Broking
• Insurance Broking systems (not essential)
• Project Management
• Microsoft Office 365
• Microsoft 365
• SharePoint
• PowerPlatform
• Good inter-personal skills
• Presentation skills
• SQL Reporting (not essential)
• Business Process re-engineering
• Workflow / Visio
• Educated to degree level or equivalent (previous position / working knowledge