Business Support Specialist

The Role

We are looking for a dynamic, highly motivated individual to join our Business Support team. Excellent technical and communication skills are essential to generate accurate data and access information from various data sources, both structured and unstructured. The candidate should have exceptionally strong healthcare, reporting, operational, and IT knowledge, with the capability of managing multiple complex projects and clients at one time.

Key Outcomes

• Strong analytical and validation skills, manipulating data to present actionable insights to the team.
• Cleansing and analyzing multiple sources of data and finding ways to calibrate this data (combining internal and external data, financial and non-financial data).
• Collaborate with other functions to gather relevant data on time and check the accuracy of all sources.
• Generate all reporting, pricing, and operational metrics, which ensures that the group is meeting its business reporting goals across over 100 blue-chip multinational clients.
• Deliver a clear set of principal KPIs to ensure market-leading reporting, pricing, and stock capabilities are met.
• Work with the Business Support Manager to deliver high-level administrative duties by assisting with key reporting duties.
• Provide all data input for the Master Data team from a pricing and billing perspective.
• Co ordinate all 'New Account' and 'New Product' set up through the Key Account Management team to ensure accuracy and consistency for all clients.
• Recommend and implement, where feasible, alternate solutions and be a catalyst for change to improve the customer experience.
• Analyze and understand the client and their business, including future business direction.
• IT interface management.
• Follow internal system processes but be flexible to adapt to different responsibilities in a fast paced, dynamic environment.

Key Skills & Experiences

• Exceptional written and verbal communication skills, and computer skills.
• Excellent attention to detail and ability to think outside the box.
• Communication skills provide the ability to create strong relationships internally and externally within the business.
• Ability to multitask and problem solve effectively.
• Highly driven and motivated.
• At least 3 years' experience working in a business role.
• Ability to analyze a high volume of financial and nonfinancial data and clearly communicate the results to the commercial team.
• Well developed PC skills and proficiency in MS Excel & PowerPoint - Required.
• Dynamic and proactive person, 'can do' attitude.
• Demonstrated negotiation and conflict resolution skills.
• Strong knowledge of SAP Business Warehouse/Business Intelligence (tools & process) is essential.