Business Support Officer Level 1

About The Role

Working Hours: 35 Hours Per Week

Contract Type: Fixed-Term - 2 Years

Closing Date: 3 April 2026

Closing Time: 11.59pm

Interview Method: Face to Face

This role is subject to the following:

• Applicants must have an existing right to work in the UK.
• Legal right to work: In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before the commencement of employment.
• Two references - where possible we require a three year history.
• Proof of Manchester residency: Roles at Grade 1 3, traineeships, or apprenticeships will initially be advertised only to Manchester residents and internal candidates. A resident of Manchester is one who lives within the boundaries of the City of Manchester; i.e. any council tax liability for their home would be with Manchester City Council. To check your eligibility visit

BPSS clearance: This post is subject to BPSS checks. You will therefore be required to consent to and comply with BPSS checking requirements prior to commencing in the post. The check involves verification of identity, nationality and immigration status, employment history (past 3 years) and a basic criminal record check.

DBS clearance: This post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for a Standard Disclosure and Barring Service (DBS) check. Confidentiality and compliance with the DBS Code of Practice apply. Further information is available here.

Use of Artificial Intelligence (AI)

Artificial Intelligence can be a useful tool to support your application, however all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified, applications may be withdrawn and internal candidates may be subject to disciplinary action.

A fantastic opportunity has arisen for a highly organised and motivated individual to join our team as a Business Support Officer. This dynamic administrative role supports high profile work across multiple teams, including the Children and Families Legal Team, Complex Safeguarding Hub and Greater Manchester Police. You will provide administrative support to the team, contributing to the smooth and efficient running of the service. This is a varied role, offering the chance to work with a diverse range of people and tasks.

Key Responsibilities

• Providing accurate and timely administrative support, including responding to emails and managing files and documents.
• Organising and maintaining files and records, both electronic and physical.
• Handling sensitive documents and files with confidentiality, discretion and professionalism.
• Using multiple systems and applications confidently.
• Working independently while responding to direction from various teams.
• Liaising with internal and external stakeholders.
• Other duties as required by the team.

Full training and support will be provided.

The role is based across a number of sites but we will work with you to determine which is best. This is an office based role and hybrid working is not available for this specific role.

About the Candidate

We welcome applications from someone who is highly organised and proactive with a strong background in administrative support.

We are looking for someone who can demonstrate excellent attention to detail, strong communication skills, and the ability to manage multiple tasks efficiently.

With experience in handling confidential information and maintaining accurate records, you will be well versed in using office systems and tools such as Microsoft Office and SharePoint.

If you can thrive in fast paced environments and are known for your reliability, discretion, and ability to work collaboratively across teams then we are looking for you.

We are seeking someone who can work independently or as part of a team, and who brings a calm, professional demeanour and a commitment to delivering high quality administrative support.

About Us

We're the local council for one of the UK's most vibrant and diverse cities.

Working for Manchester isn't just a job - it's an opportunity to contribute to a city that leads change and transforms lives. Whether it's strengthening communities or driving innovation in public services, you'll play a vital role in creating opportunities and shaping a brighter future for everyone.

Our Manchester is our vision for a fairer, greener, and healthier city - a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours:

• We take time to listen and understand.
• We work together and trust each other.
• We show that we value our differences and treat each other fairly.
• We 'own it' and we're not afraid to try new things.
• We're proud and passionate about Manchester.

Benefits we offer

• Generous holiday allowance - Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks.
• A buzzing pension - You'll be enrolled in the UK's largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three times your salary as a lump sum.
• Enhanced parental and carers leave - Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your newborn or support your family during critical life events.
• Brilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more.
• Learn and grow - We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process.
• A Good Employment Charter member - We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognise three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life.
• Up to 3 days volunteering leave - Give back to the community with three days pro rate of paid volunteering leave, in addition to existing benefits.

Creating an Inclusive Team at Manchester City Council

At Manchester City Council, we're dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian and Minority Ethnic communities, disabled people and young people.

Support During the Process

• Interview adjustments - Let us know if you need any adjustments to demonstrate your suitability during the interview.
• Accessible formats - Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page. This tool offers features like text to speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone.

Guaranteed Assessment Scheme

We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirement for the role and identify with at least one of the criteria below:

• Members of the Armed Forces or veterans.
• Current or former care leavers.
• Have a disability or long term condition.

When You Join Us

• A workplace adjustment hub that provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
• Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and influence council practice.
• A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability friendly.

For more information about the role or any adjustments, email .

What we will need from you if you're successful

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before the commencement of employment. This role is not eligible for sponsorship under the Skilled Worker route in line with Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for council sponsorship.

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