Business Support Officer - Licensing

The Licensing Team is responsible for licensing of hackney carriage/private hire, Licensing Act, Gambling Act and all other general licensing in Kirklees and the role involves processing all types of licensing applications received via post and electronically. There is also the requirement for the post holder to complete the finance work created by licensing applications, as well as taking minutes, sending out communications and other administrative functions.

The service is a customer focused environment, the team is busy, and demand led, and the Business Support Officer role is vital as it is the first point of access to the service for customers, and to ensure service delivery.

There is a requirement to work flexibly in accordance with the needs of the service and the successful candidate be expected to work in the office on a rota basis, this is due to the service offering a front facing service for hackney carriage / private hire customers. Our office is currently based outside of the town centre at the Council's offices at Flint Street South.

Initially there will be a requirement for the successful candidate to be in the office daily to receive on the job training, following the training and once deemed competent the successful post holder will be added to the rota for the office cover and the post holder will be able to work from home when they are not on the rota for office duties.

You will assist the wider team in ensuring the office functions are delivered in a timely and accurate manner.

Requirements for this job:

• Communicate information regarding licensing policies, processes and procedures to customers, face to face, over the phone and by email.
• Provide a high-quality professional, technical, and administrative, customer focused service with the ability to multi-task in a busy, variable, and frontline environment.
• Appropriately deal with a variety of existing and potential customer information, including personal information relating to convictions and offences, in a sensitive and confidential manner.
• Carry out a range of complex and technical duties and other computer-based information systems.
• Ensure all office equipment is used proficiently and inventories of equipment and stock are maintained and supplies replenished.
• Process payments and follow Kirklees Council procedures with regards to accounting and finance.
• Work collaboratively with colleagues in the team to ensure effective delivery of high quality technical and administrative support.
• Ability to remain calm, understanding, responsive and supportive whilst facing difficult customers.
• Ability to embrace change and proactively promote and support the Licensing Department's procedures and responsibilities with regards to public protection.

It is essential that you have good IT skills and that you are familiar with a variety of computer packages in particular Microsoft Office and that you can demonstrate business and administration skills to NVQ Level 3.

• Generous annual leave entitlement
• Friendly and supportive team environment
• Ongoing training and career development
• Excellent pension scheme
• A range of family friendly polices
• We offer a wide range of well-being initiatives including a cycle to work scheme and discounted KAL membership