Business Support Assistant

JOB TITLE: Business Support Assistant

POST NUMBER: 014424

WEEKLY WORKING HOURS: 18.5 hours per week (Monday & Tuesday full days and Wednesday mornings).

SALARY RANGE: £25,583 to £26,403 pro rata for hours worked.

TYPE OF CONTRACT: Fixed Term - 1 year.

LOCATION: Stevenage.

About the Role

Business Support Assistant - an exciting opportunity to join our Specialist Support team as a part time Business Support Officer. This role is the first point of contact for all services including Independent Living, Extra Care, Community Support and Care Connect 24 7. You will work as part of a team to provide comprehensive administrative support to a large, reactive and dynamic front line team.

• Act as the first point of contact for our service, managing our email accounts and answering telephone enquiries from customers and internal teams.
• Take minutes for team, resident and professional meetings.
• Create and manage tenant and customer accounts.
• Create purchase orders and process invoices.
• Upload referrals for our servicing onto our Housing Management system.
• Update and maintain customer and service records accurately in line with processes.

About You

• Excellent communication skills at all levels.
• Experience in minute taking.
• A flexible outlook and attitude to working in a customer focused team.
• A dynamic, pro active and creative approach.
• Good organisational skills and ability to manage multiple tasks simultaneously.
• Ability to work independently and with excellent attention to detail.
• Excellent record keeping and computer skills (competent in using Microsoft Office IT packages including Excel).

Our Benefits

• Pension Scheme: career average pension with generous benefits upon retirement, including a lump sum and pension for dependants.
• Flexible working available upon request, subject to operational requirements.
• Part time and job share opportunities - all full time vacancies are open to job share unless otherwise stated.
• A variety of paid and unpaid leave covering emergency, planned leave, maternity, paternity, adoption and parental leave.
• 25 days holiday rising to 31 days (depending on Local Government service).
• Extensive learning and development opportunities.
• Employee Assistance Programme - 24/7 confidential advice and support on personal, work, family and relationship issues.
• Season ticket loans and discounts for public transport.
• Cycle to Work scheme.
• Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
• Employee discounts via monthly paid membership of the Civil Service Sports Council (CSSC).
• Discounted health and fitness membership.
• Trade Union membership available for a small fee.

Equal Opportunities Statement

Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board.

Stevenage Borough Council is committed to Equal Opportunities for All.