Business Support Assistant - Hertfordshire Constabulary

Business Support Assistant - Hertfordshire Constabulary

Force: Hertfordshire Constabulary

Contract: Permanent (Full Time)

Department: Cameras Tickets & Collisions

Location: Stevenage

Grade: A2

Salary will be pro rata for a part time role.

Closing date: 24/05/2026, 23:55

Job Description

An exciting opportunity to join our Camera, Tickets & Collisions Unit as a Business Support Assistant (BSA) working at Stevenage Police Station.

About CTC

CTC is responsible for the administration of speed enforcement on the roads across Bedfordshire, Cambridgeshire and Hertfordshire, through fixed and mobile speed, and red light cameras, processing tickets for endorsable and non endorsable offences and the administration of traffic offence reports. CTC also administers all road traffic collisions across the three counties. The unit prosecutes first hearing guilty pleas for traffic offences, prepares road traffic offence files for court, investigates some camera offences and collisions, and assists the public with enquiries and insurance claims.

The unit's main role is to increase road safety, working with the Road Policing Unit and local partners, to change attitudes and behaviour on the roads, ultimately saving lives and reducing crime.

The Role

The main purpose of the role is to provide administrative support to enable the efficient provision of service and to contribute to the vision, purpose, and values of Hertfordshire Constabulary.

Key Responsibilities

• Deal with a range of enquiries, some complex, either in written form, personal contact or by telephone or webchat.
• Provide information to members of the public.
• Liaise with outside organisations and suppliers, internal and external.
• Operate computer based systems effectively.
• Provide a broad range of administrative support.
• Support the wider CTC and be ready to undertake various other administrative tasks as required.

Experience & Qualifications

You will need effective verbal and written communications skills, confidence, attention to detail and a positive, flexible approach to working.

• Experience using IT, good working knowledge of word processing, spreadsheets and databases.
• Experience in an administrative role.
• Experience operating a range of office equipment.
• Demonstrated excellent customer service skills.

Hours of Work

Full time 37 hours per week, Monday to Thursday 08 00 and Friday 08 30. On occasion the post holder may be required to travel within the Tri Force area to attend meetings and training. Possession of a valid UK driving licence is an advantage. These requirements may be negotiable and reimbursed in line with Force Policy.

Benefits

• Progressive salary and a great local authority pension scheme.
• In house training and career development opportunities.
• Access to an Employee Assistance Programme providing health & wellbeing support 24 hours a day, 7 days a week.
• Participation in the Blue Light card scheme offering travel, clothing, food discounts and more.

Application Instructions

Please submit an expression of interest (max 500 words) covering minimum entry requirements.

Vetting

Applicants must hold or be prepared to undergo force vetting before taking up the post. The Police Corporate Vetting Unit will conduct financial checks on successful candidates.

Contact

For further information about this role please contact

Equality, Diversity & Inclusion

We welcome applications from individuals of all backgrounds, especially those under represented in policing. All applications are assessed fairly and based on evidence and suitability for the role.